Content Designer

Lloyds Banking Group; City of Edinburgh; Hybrid; GBP 59,000 - 67,000; Full time

Job summary

A leading financial institution is seeking a Content Designer on a 9-month fixed-term contract in Edinburgh. In this hybrid role, you will shape the digital content that enhances customer interactions, ensuring clarity and engagement across various platforms. The position offers a competitive salary and a comprehensive benefits package that reflects the organization's commitment to diversity and inclusivity.

Benefits

Generous pension contribution of up to 15%

Share schemes including free shares

Discounted shopping benefits

30 days' holiday plus bank holidays

Wellbeing initiatives

Generous parental leave policies

Qualifications

• Experience as a UX writer, conversation designer, or content designer.
• Familiarity working in complex environments, ideally financial services.
• Ability to write clear, concise copy across different channels.

Responsibilities

• Create engaging and accessible content for digital experiences.
• Collaborate with product teams and internal stakeholders.
• Develop strategic improvements for customer conversations.

Skills

UX writing

Content design

Collaboration

Influencing stakeholders

Tools

Figma

Job description

Content Designer (9-Month FTC)

Location: Edinburgh

Salary: £59,850 - £66,500

Hours: Full-Time

Duration: 9-Month Fixed-Term Contract

Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the office.

About the opportunity

We're looking for someone to help bring our digital experiences to life. You'll be the expert on the copy, tone and personality of apps and websites our customers rely on every single day.

Within this team, you'll combine research and insights with clear people-focussed language to refine and develop conversations with customers to help them do what they need to do. You'll be comfortable giving and receiving feedback to key internal customers across the business, and will work closely with product teams to create success metrics.

As a Content Designer, it'll be your role to create engaging, readable, accessible content that gives our customers great digital experiences. You'll also:

• Develop genuine empathy for people, understanding their needs, aspirations and challenges.
• Take ownership as the content expert in an agile environment.
• Think strategically about how our conversations can evolve, and spot opportunities for where they link into other experiences.
• Share expertise to help shape the overall design approach.
• Provide consistency in the way we have conversations with customers across topics and touchpoints.
• Promote and demonstrate how effective writing helps customers.

What you'll need

Experience as a UX writer, conversation designer, or content designer.

Familiarity working in a complex landscape - ideally financial services.

A collaborative mindset ready to be a part of a busy multi-disciplinary team.

Flexibility in writing on-brand content in multiple tones of voice.

Confidence in writing concise, clear and consistent copy for different channels.

The ability to influence and manage multiple stakeholders across product, risk, legal and branding teams.

Experience using and collaborating in Design platforms, such as Figma.

About Working For Us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday P.A., with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready to start growing with purpose? Apply today and let's create something extraordinary together!