Content Consultant

Railpen; Darlington; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Railpen is seeking a Content Consultant (Marketing) to join their Customer Experience team for a 12-month fixed term contract in Darlington. The role involves creating and managing engaging content across various platforms, ensuring a focus on member experiences while actively demonstrating the company values of integrity and community.

Benefits

28 days annual leave plus bank holidays

Defined Contribution pension

Employee assistance programme

Health cash plan

Eye care vouchers

Flu vaccination

Give as you earn scheme

Paid volunteering days

Qualifications

• Experience in a busy, collaborative communications environment.
• Ability to write easy-to-understand, accurate, and engaging content.
• Experience with content management systems is desirable.

Responsibilities

• Support the creation of high-quality, member-focused content for print and digital platforms.
• Work collaboratively using data and insights to maintain content.
• Identify gaps and opportunities to improve members’ experiences.

Skills

Writing skills

Customer-focused

Organizational skills

Collaborative

Tools

Content management systems

Job description

Content Consultant

We have an exciting opportunity for a Content Consultant (Marketing) to join our Customer Experience team for a fixed term contract for a period of 12 months, working out of our Darlington office (hybrid working).

Who we are

Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds.

Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.

To learn more about Railpen including our values, culture and purpose, visit our LinkedIn Life page here

The role

The role will involve supporting the day-to-day creation of high-quality, member-focused content for print and digital platforms. You will work collaboratively with teams throughout the business, using data and insights to create and maintain content, and help identify gaps and opportunities to improve members’ experiences.

This role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK.

The person

Ideally, you will have experience of working in a busy, collaborative communications environment, writing easy-to-understand, accurate and engaging content. Experience of working with content management systems and other communications tools or platforms is also desirable.

You should be customer-focused with a commitment to quality and accuracy, have excellent organisation and writing skills, and be aware of best practice in content and communications. You will be proactive, able to get up to speed quickly with complex work and flexibly adapt to changing priorities or deadlines.

Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They’re what we stand for.You will actively demonstrate our values, helping to create a safe environment, to place the needs of the community above oneself and, through a culture of ‘fair challenge’, align to the best interests of our members.

What we can offer you Rewarding you

• A competitive salary (depending on experience)

• 28 days annual leave, plus bank holidays

• Defined Contribution pension

Heath & Wellbeing

• Employee assistance programme

• Health cash plan

• Eye care vouchers

• Flu vaccination

Lifestyle

• Give as you earn scheme

• Paid volunteering days

Next Steps

Please apply for the apply button or visit Careers Page by 5pm on 13th July 2025.

Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life