Content Adaptation Manager

JR United Kingdom; United Kingdom; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company seeks a Content Adaptation Manager to design and deliver impactful customer experiences. This role involves managing creative adaptations of content, ensuring compliance, and collaborating with various teams to enhance customer engagement strategies.

Qualifications

• Experience with content adaptation work in a creative agency or on the customer side.
• Strong project management skills to manage multiple workflows.
• Solid understanding of content quality aspects.

Responsibilities

• Work with Agency to understand customer journey and content plan.
• Brief Content Hub Production Team on content production.
• Support adaptation of content to local label requirements.

Skills

Fluent in Spanish

Project Management

Marketing Savvy

Content Adaptation

Tools

DAM/MLR tools

Job description

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Client:

Russell Tobin

Location:

Job Category:

Other

EU work permit required:

Yes

Job Views:

10

Posted:

25.05.2025

Expiry Date:

09.07.2025

Job Description:

POSITION PURPOSE:

The CE&E IMI team aims to design and deliver intentional, impactful customer experiences for HCPs and patients through integrated engagements and solutions.

This role is part of the Customer Experience, Content & Partnerships Excellence team of the CE&E, IMI organization - a team of innovative, passionate talent focused on designing and deploying personalized and outcome-oriented customer experiences grounded in deep insights and human-centered design.

The Content Adaptation Manager role will work closely with Agency of choice to deliver quality creative adaptations of centrally created content (driven by CX Strategy& Design team) based on a clear input coming from CX Engagement & Channels team members who will work with countries on Engagement Plan per brand.

The Content Adaptation Manager will also be in charge of a process on the line between CX Engagement & Channel Team and Content Hub Production team, making sure the briefs are received, uploaded to Fuse, and managed with clear understanding of the localization ask.

MAJOR ACCOUNTABILITIES:

1. Work with Cx Engagement & Activation Director and Agency to understand a customer journey and content plan to work with Agency on creative adaptation of centrally delivered assets – this can mean existing content adaptation or/and creation of channel specific content from scratch based on Cx Strategy & Design Master Asset story.
2. Brief Content Hub Production Team on content production and manage the rounds of changes with Asset Owner.
3. Support adaptation of above market content to local label requirements to ensure content is compliant and ready for execution in markets.
4. Support content tracking management and demand forecasting and prioritization process with Content Hub to ensure timely executions.
5. Work together with Content Hub and Cx Activation Director to agree on engagement plan delivery via localization.

MINIMUM REQUIREMENTS:

• Fluent in Spanish.
• Marketing and content savvy combined with strong Project Management skills to manage multiple workflows simultaneously.
• Experience with content adaptation work either in a creative agency or on the customer side.
• Solid understanding of content quality aspects to drive Agency deliverables on time and with the right quality.
• Experience with working with DAM/MLR tools.

DESIRABLE REQUIREMENTS:

• Firm understanding of the regulatory environment in marketing to HCPs.
• Strong skills in oral and written communication, project management.
• Highly collaborative, able to interact and partner with Agencies of choice.

COMPETENCIES:

• Able to manage multiple and complex processes simultaneously.
• Embraces a collaborative approach; thrives working closely with stakeholders to ensure their needs are addressed and delivered on time.
• Able to manage complexity, tasks, and interdependencies within timelines.
• Well organized & proactive to ensure things progress according to plan.