Contact Representative (Seasonal) – Direct Hire

Nichols College; Dudley; On-site; GBP 28,000 - 37,000; Full time

Job summary

A government agency is seeking entry-level Contact Representatives to provide over-the-phone assistance in Philadelphia. This full-time position offers comprehensive paid training and requires no prior tax experience. Candidates must be U.S. citizens, capable of communicating effectively and advising taxpayers on compliance issues. Apply before the hiring event on September 8 or 9, 2025.

Benefits

Paid personal and sick leave

Matching 401(k)

Medical, Dental, and vision plans

Life and disability insurance available

Qualifications

• Must be a U.S. Citizen or National.
• Experience in customer interaction preferred.
• Ability to apply the tax code in various situations.

Responsibilities

• Provide over-the-phone technical assistance.
• Communicate with taxpayers and stakeholders.
• Advise on compliance with tax liability.

Skills

Communication

Customer service

Technical assistance

Education

Bachelor’s Degree

Job description

Contact Representative (Seasonal) – Direct Hire

Recruitment began on August 15, 2025 and the job listing Expires on September 10, 2025

Full-Time Job Exploring General Business & Beyond

The IRS is hiring entry-level Contact Representatives for our call site in Philadelphia, PA. A hiring event will be held on September 8 and 9, 2025 at:

Sheraton
201 N. 17th Street
Philadelphia, PA 19103
Time: 9am – 3pm

Don’t miss this opportunity to begin your career with purpose! (Refer to How to Apply below and in the ONLINE Announcement. For addition information and to APPLY: https://www.usajobs.gov/job/844858600

As a Contact Representative, you will provide over-the-phone technical assistance to individuals and businesses. You will apply the tax code while addressing a wide range of issues to assist taxpayers in understanding and meeting their tax responsibilities, so no prior tax experience is required. Check out our Contact Representatives Page for more information.

Closes: 9/09/2025, 11:59 pm (ET)

Positions to be filled: 250

Remote Work: NO

Telework: NO

Appointment type: Seasonal –This position is subject to periodic release and recall to duty, as a condition of employment.

Duties:
The following are the duties of this position at the full working level.

• Communicates with individual taxpayers, their representatives, professional stakeholders, and other government officials.
• Uses sophisticated interviewing techniques, to review individual circumstances and goals, and advises on the most advantageous ways to meet them.
• Explains what future actions are necessary for compliance by advising on tax liability.

Requirements:
Must be a U.S. Citizen or National and provide proof of U.S. Citizenship.

Qualifications:
You must meet the following requirements by the closing date of this announcement:

• You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes:
• experience that may have been gained in work with records, documents or financial accounts which involved applying established rules and procedures, or
• experience gained through work in positions that involved frequent contact with the public researching and responding to non-routine requests for information orally or in writing, OR
• Bachelor’s Degree, OR
• You may qualify by a combination of experience and education.

No tax experience is required.

Comprehensive 18-week paid training is provided.

Required Documents:

The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English:

Resume – Your resume MUST contain your name and dates of employment (i.e., month/year to month/year or present). To ensure you receive full credit for relevant experience, include the hours worked per week. We recommend that your resume not exceed 5 pages. If including Federal service experience, you MUST provide the pay plan, series, and grade, i.e., GS-0301-09. If the pay plan, series, and grade are not provided, it may result in an ineligible determination.

Your resume must NOT include photographs, classified or government sensitive information, social security number (SSN), encrypted/digitally signed documents, or links to social media such as LinkedIn, or other inappropriate material or content. If your resume contains prohibited information as listed above, your application will be determined ineligible, and you will not receive consideration for this position. (Cover letters are optional.) Please view Resume Tips. It is also recommended that your resume not include personal information such as age, sex, religion, race, disability, etc.

College Transcripts (if applicable)

• Paid personal and sick leave
• Matching 401(k)
• Medical, Dental, and vision plans
• Life and disability insurance available

Additional Information:

• Tour of Duty: The Philadelphia, PA location is offering Day Shift Tours of Duty with start times ranging between 7:00 AM and 9:30 AM.
• Post of Duty: Training may be conducted in a designated location other than the assigned POD located in the job offer until training is complete.
• If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
• Alternative work schedule, staggered work hours or telework may be available.
• Season is from 6 to 8 months. Employees who work a seasonal work schedule are placed in non-pay status or recalled to duty as workload or budget dictates and in accordance with their seasonal employment agreement.
• selected for a position at one of your location selections, that location will become your official post of duty.

How to Apply

Step 1. Apply to this job announcement.

Apply to the announcement prior to the hiring event. We will qualify you based on the experience listed on your resume. Failure to provide sufficient evidence of your experience on your resume may result in a “not qualified” determination.

Step 2. Attend the hiring event on either September 8 or 9, 2025.

Sheraton
201 N. 17th Street
Philadelphia, PA 19103
Time: 9am – 3pm

During this event, we will be making job offers on-the-spot. Selected candidates will be able to complete several pre-employment steps!

Space is limited. Applicants will be seen on a first-come, first-served basis; those that applied prior to the event will be given priority. Applicants who are unable to attend the event will still be considered.

NOTE: If you are NOT able to attend this hiring event, you will still be considered for the position if you timely apply to this job announcement.

What to bring:

– Your mobile device to access your USAJOBS account, and

During this event, we will be making job offers to those qualified attendees that previously applied to the announcement. If our offered is accepted, you will be able to complete several pre-employment steps during the event. The entire process can take about 2-3 hours to complete. Please plan accordingly. If you do not apply prior to the event, you will be asked to do so before entering the event.

This Direct Hire Public Notice is to gather applications that may or may not result in a referral or selection. Your application will remain active through the open period of this Public Notice. Applicants will be referred on a first in, first out basis. Those applicants who are applying earlier in the process will stand a much better chance of being referred for consideration in the selection process.

The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on 09/09/2025 in this announcement. We are available to assist you during business hours (normally 8:00 a.m. – 4:00 p.m. ET, Monday – Friday). If applying online poses a hardship, please contact us by noon ET on 09/09/2025. To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12774921

• To begin the application process, click the “Apply Online” button.
• You will be re-directed to USA STAFFING to complete your application process; answer the online questions and submit all required documents. (To submit supporting documents, import documents from USAJOBS to the appropriate document types. If the document you need was not imported from USAJOBS, you may upload it directly into this application. To protect your privacy, we suggest you first remove your SSN).
• To complete, you must click the “Submit Application” button prior to 11:59 PM (ET) on 09/09/2025.

To complete, you must click the “Submit Application” button prior to 11:59 PM (ET) on 09/09/2025.