Contact Lens Optician

Scrivens Opticians & Hearing Care; Norwich; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Flexible working options

Competitive salary

CET training

Work across multiple branches

Family-run culture

28 days leave

Staff discount

Job summary

Scrivens Opticians & Hearing Care seeks a qualified Contact Lens Optician to provide tailored lens fitting and aftercare. You will work with a professional team, delivering high clinical standards and exceptional customer service across branches.

The role emphasizes ongoing CET, personal development, and building lasting relationships with customers. Flexible full-time and part-time options are available within a family-run, care-oriented environment.

Qualifications

• Qualified Contact Lens Optician with CET/training
• Strong interpersonal skills and a patient-first approach
• Commitment to professional development and standards

Responsibilities

• Collaborate with branch team to deliver excellent customer service
• Fit and recommend appropriate contact lenses and solutions
• Maintain high clinical and technical standards in fitting and aftercare
• Engage in CET to stay updated with industry advancements
• Build relationships with customers to encourage loyalty
• Work across multiple branches for varied experience

Skills

Customer service

Eye care

Team collaboration

Communication

Education

Qualified Contact Lens Optician

Tools

Contact lens fitting

Job description

About The Role

As a Contact Lens Optician at Scrivens Opticians & Hearing Care, you will have the opportunity to provide tailored contact lens solutions to meet each customer’s unique needs. You will work within a committed and professional team that prides itself on delivering exceptional clinical and technical standards. Our focus on continuous improvement ensures that you will be supported with ongoing training and the latest products to offer outstanding aftercare and build lasting customer relationships.

About The Role

As a Contact Lens Optician at Scrivens Opticians & Hearing Care, you will have the opportunity to provide tailored contact lens solutions to meet each customer’s unique needs. You will work within a committed and professional team that prides itself on delivering exceptional clinical and technical standards. Our focus on continuous improvement ensures that you will be supported with ongoing training and the latest products to offer outstanding aftercare and build lasting customer relationships.

Responsibilities

• Work collaboratively with the branch team to deliver excellent customer service and care
• Use your expertise to recommend and fit the most appropriate contact lenses and solutions for individual customers
• Maintain high clinical and technical standards in all aspects of contact lens fitting and aftercare
• Participate in ongoing Continuing Education and Training (CET) to stay up to date with industry advancements
• Build and nurture strong relationships with customers, encouraging loyalty through excellent service
• Work across multiple branches as required, gaining varied and rewarding experiences

What we’re looking for

We are looking for a qualified Contact Lens Optician who is passionate about delivering exceptional care and building strong customer relationships. You should have a solid understanding of contact lens fitting and aftercare, and a commitment to maintaining professional standards through ongoing development. Flexibility to work across different branches and a personable approach to customer service will help you thrive in this role.

What We Offer

• Flexible working options including full-time and part-time roles to suit your lifestyle
• Competitive salary package based on experience and skills
• Access to comprehensive Continuing Education and Training (CET) to support your professional growth
• Opportunities to work across multiple branches, providing variety and new challenges
• A welcoming, family-run business culture that values teamwork and personal connections
• The satisfaction of working for a company renowned for its high-quality care and loyal customer base
• 28 days annual leave including bank holidays (pro-rata)
• Generous staff discount scheme