Contact City Hall or the Mayor

London Gov; London; On-site; GBP 100,000 - 125,000; Full time

Job description

Both the Mayor and the Greater London Authority team are committed to responding to your query as quickly as possible. We aim to respond to all correspondence within twenty working days of receipt. Where correspondence is of an operational nature and is related to Transport for London (TfL) or the Mayor’s Office for Policing and Crime (MOPAC), we refer these on to be answered by TfL or MOPAC.

Your safety and wellbeing is important to us. If you contact us about something that reveals an immediate threat to life, we will follow our safeguarding process to keep you or others safe. This may include signposting to external agencies or reporting to the police in extreme cases.

Have your say on Talk London

Talk London is City Hall’s online community. Sign up to have your say on important issues, engage in discussions, and help shape City Hall’s plans and policies.

Popular topics

If your query is related to any of the following topics, please follow the links below to find the latest information:

If you have any general complaints or comments about the GLA, visit the complaints page.

If you have a query that is not covered by one of the topics above, please contact us via our online form and we will get back to you as quickly as we can.

City Hall
Kamal Chunchie Way
London
E16 1ZE

Telephone number

020 7983 4000

You can call us from 10am to 4pm, Monday to Friday. We are closed on bank and public holidays for England.

We are committed to providing accessible services for everyone. It would be helpful if you could tell us more about your disability. This will allow us to better understand your situation and meet your needs. The Public Liaison Unit will try to make any reasonable adjustments that you may need to support your request.

Useful services that may be of help

• London Councils: You can find contact details for your council and councillors via the London Councils website. Your council is responsible for issues such as rehousing, parking tickets, and litter.
• Samaritans: If you are feeling anxious, distressed or having suicidal thoughts, you can call the Samaritans at any time of day on 116123. Calls to this helpline are free and the number will not appear on phone bills.

Freedom of Information requests

If you are considering contacting us to submit an FOI request, we would urge you to consider carefully whether the request is essential at this time.

The Greater London Authority takes its commitments to openness and transparency very seriously and we will continue to work to meet our statutory obligations. However, please bear in mind that answering FOI requests will require the use of limited resources, and the attention of staff who could be supporting other essential activity.

For more details on how we manage your correspondence, including response time, privacy information, discrimination and equality, please check our City Hall Service Standards.

Please note that we may not reply to correspondence we consider:

• is addressed to another party and where the Mayor has been copied-in for information only
• contains comments that do not require a response e.g., an opinion or a reaction or point of view which does not ask a specific question
• to be vexatious or contains abusive or discriminatory language (see our vexatious policy)

Need a document on this page in an accessible format?

If you use assistive technology (such as a screen reader) and need a version of a PDF or other document on this page in a more accessible format, please get in touch via our online form and tell us which format you need.

It will also help us if you tell us which assistive technology you use. We’ll consider your request and get back to you in 5 working days.