Contact Centre Technology - Capability Lead

JR United Kingdom; Kingston upon Hull; Hybrid; GBP 120,000 - 140,000; Full time

Job summary

A leading technology partner is seeking a Capability Lead for Contact Centre Technology. The role involves building a new practice from scratch, defining strategies, and hiring a team. Ideal candidates will have extensive knowledge of contact centre operations and relevant technologies, including cloud platforms. This position offers substantial salary and bonuses, along with hybrid working opportunities.

Qualifications

• Experience in leading contact centre technology projects.
• Familiarity with communication platforms and telecoms landscape.
• Background in consultancy, vendor, or systems integration.

Responsibilities

• Shape the go-to-market strategy and technical service offering.
• Hire and lead a team for the new practice.
• Work closely with sales and product teams.

Skills

Commercial acumen

Deep technical knowledge

Expertise in contact centre technology

Tools

Microsoft Teams

Dynamics 365

IVR

Genesys

Cisco

Avaya

Job description

Social network you want to login/join with:

Contact Centre Technology - Capability Lead, kingston upon hull, east yorkshire

col-narrow-left

Client:

Talent Locker

Location:

kingston upon hull, east yorkshire, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

8

Posted:

06.06.2025

Expiry Date:

21.07.2025

col-wide

Job Description:

Capability / Practice Lead – Voice & Contact Centre Technology £120k – 140k + Bonus + Benefits, London based & Hybrid / Home working

Do you have deep expertise in contact centre technology and the ambition to build and lead a consulting practice from scratch? An established Microsoft Gold Partner is launching a new business stream and is looking for a capable leader to take full ownership of it.

You’ll be joining a highly credible Microsoft Technology Partner with successful practices across Microsoft Enterprise Systems (ERP/CRM), Microsoft Cloud, and Managed Services. Now, they're expanding into the contact centre space, aiming to develop a managed service offering built around Microsoft technology — and they need someone to drive this vision from the ground up.

This is a rare opportunity to shape a new practice — defining the go-to-market strategy, building the technical service offering, hiring and leading a team, and working closely with sales, delivery, and product teams to embed contact centre capabilities into the wider business proposition.

You’ll need a strong awareness of the contact centre and telecoms landscape, ideally having worked across a mix of communication platforms and technologies — such as chat, voice, IVR, NICE, Genesys, Cisco, Avaya, and others.

You’ll bring both commercial acumen and deep technical knowledge of how modern voice and contact centre solutions are architected, delivered, and managed in enterprise environments. Your experience might come from a vendor, systems integrator, or consultancy, and you’ll likely be familiar with cloud platforms like Azure, as well as hybrid voice infrastructure and integrations with Microsoft Teams and Dynamics 365.

Salary circa £120-140k + bonus. There is a London office and the role can largely be based at home.

If you want to build and lead a practice from the ground up – please apply.