Contact Centre Tech Engineer

Lowell Financial Ltd; Leeds; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Join Lowell Financial Ltd as a Contact Centre Tech Engineer, responsible for overseeing IT operations within a dynamic environment. This hybrid role involves managing technology changes and ensuring seamless communication across various platforms. If you have strong skills in Telephony and IT support, along with experience in technologies like Avaya and Verint, apply today for a rewarding career that emphasizes personal growth and team collaboration.

Benefits

Discretionary annual bonus

3% flexible benefits

Free parking

28 days holiday plus public holidays

Life assurance

On-site gym facilities

Wellbeing support

Qualifications

• Demonstrable experience in Telephony, IT support, and or engineering.
• Proficiency in Avaya and Verint is essential.
• Experience with SIP & WebRTC deployments and best practices.

Responsibilities

• Managing day-to-day IT operations for the Contact Centre Technology environment.
• Collaborating with stakeholders to manage tickets related to Contact Centre technologies.
• Supporting Incident and Problem Management functions with major incidents.

Skills

Telephony

IT support

Communication

Problem-solving

Tools

Avaya

Verint

ServiceNow

Job description

Contact Centre Tech Engineer page is loaded

Contact Centre Tech Engineer

Søk locations Lowell Leeds Homeoffice time type Heltid posted on Publisert for 3 dager siden time left to apply Sluttdato: 4. juli 2025 (24dager igjen å søke) job requisition id R015308

Summary

We’re on a mission to make credit work better for all.

We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways.

According to The Sunday Times, we’re one of the best places to work in the UK. Why? Because of the people who work here. Warm, welcoming, and super-talented. It’s our people that make us great.

We celebrate and share success, learn from failure, embrace change, and savour challenge.

Join us and from day one you’ll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you’ll be making a difference to the lives of millions of people going through tough times.

Job Description

Contact Centre Tech Engineer

Location: Leeds, Thorpe Park, Hybrid working .

Now let’s talk about your role:

Are you ready to take charge of the day-to-day IT operations for our Contact Centre Technology environment? As a Voice & Data Engineer , you'll be at the heart of managing and overseeing technology changes across our complex and tightly integrated tech stack.

You'll play a crucial role in supporting the implementation of changes, handling the daily administration of interaction flows, announcements, and agent configurations.

Other responsibilities will include:

• Collaborating with stakeholders, managing tickets and escalations related to Contact Centre Technologies across voice, chat, email, SMS, and related technologies.

• Support Incident and Problem Management functions with major incidents, working closely with suppliers to minimise downtime.

• Support with Technical Deliveries of new systems and applications working closely with Technical Architects as a delivery resource as required .

So , if you have d emonstrable experience in Telephony, IT support and or engineering we want to hear from you!

What we need from you:

• Proficiency in Avaya and Verint is essential.

• Experience with SIP & WebRTC deployments and best practice .

• CCaaS platform deployments and administration.

• Experience of working with Telephony Carrier Networks & NGN routing, Payment Applications & IVA solutions, ServiceNow, UC including VC Management is desirable.

• PCI-DSS

• Strong communication , problem-solving abilities, and the ability to work under pressure.

A mission that gives back:

Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.

You’ll also have lots of opportunities to make an impact on your personal development. At Lowell we have a big focus on helping our colleagues develop their careers and grow with us, together.

So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you’re ready to help us make credit work better for all, we think you’ll fit right in. Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.

That means…

• Discretionary annual bonus for a job well done

• 3% flexible benefits ; choose additional benefits or take as cash each month. Whether it’s extra holiday or dental cover, there’s something for you.

• Hybrid working environment: Work in our new purpose-built Leeds office at Thorpe Park, designed to support collaborative working and those meaningful moments you’ll only get from being in the office.

• Free parking when you are in the office and when working from home, you’ll be fully equipped with everything you need to be successful.

• 28 days holiday plus public holidays with the option to purchase up to an additional 5 days.

• Life assurance.

• A fantastic culture with more little perks along the way including self-development opportunities, recognition awards, and on-site gym facilities.

• Wellbeing support and a programme of webinars and classes geared towards mindfulness.

Ready to share in that mission?

So, if you’re interested in adding your voice to our fantastic team of people, take the first step and apply today…