Contact Centre Team Member

Oxygen - Head Office; Reading; On-site; GBP 22,000 - 26,000; Part time

Job summary

Oxygen ActivePlay is seeking contact centre agents to deliver exceptional customer service at their location in Reading. You will be the first point of contact for guests, assisting with bookings and resolving inquiries in a fun, energetic environment. The role offers part-time and full-time opportunities with various benefits, creating memorable experiences for customers.

Benefits

Company Bonus Scheme

50% off food and drinks while on shift

50% off hot drinks while on shift

50% off for you + 4 on weekdays

50% off entry for you + 4 on weekends and during school holidays

20% off up to 4 parties a year for family & friends

25% off food and drink when not on shift

20 days holiday + bank holidays

Increased holiday leave at 2 and 5 years of service

Birthday paid day off

Pension Scheme

Discount & reward platform for leisure, restaurants, and high street/online stores

Qualifications

• Passionate about creating memorable experiences.
• Able to connect naturally with customers.
• Enjoy working in a fast-paced environment.

Responsibilities

• Assist with bookings and provide information on activities.
• Resolve customer inquiries and deliver exceptional service.

Skills

Positive attitude

Outgoing

Problem-solving

Customer service

Job description

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Here at Oxygen ActivePlay, we are looking for a number of contact centre agents to join the team and support delivery of exceptional customer service to our parks and customers.

We believe each team member matters, supporting individuality and authenticity, providing training and development opportunities, and encouraging internal progression at every level. Hard work is recognized, appreciated, and rewarded.

Our rapid growth means we are always seeking passionate, talented, fun, and engaging individuals to join our adventure.

Join our dynamic customer contact centre team, pioneering play and customer service standards! As a key part of our indoor activity park, you’ll be the first point of contact for guests, delivering top-tier service with a smile. You will assist with bookings, provide information on our activities, and resolve customer inquiries, embodying the fun, energetic spirit of our brand. Your focus will be to offer platinum-level service, ensuring quality and making every customer feel special. You should be positive, outgoing, with a flair for resolving issues, and able to connect naturally with customers.

If you’re passionate about creating memorable experiences, solving problems, and working in a fast-paced, playful environment, we’d love to have you on our team!

We are looking for part-time weekend team members and a full-time 37.5-hour team member. This position is at our park in Reading, working in the contact centre office.

Benefits include:

• Company Bonus Scheme
• 50% off food and drinks while on shift
• 50% off hot drinks while on shift
• 50% off for you + 4 on weekdays
• 50% off entry for you + 4 on weekends and during school holidays
• 20% off up to 4 parties a year for family & friends
• 25% off food and drink when not on shift
• 20 days holiday + bank holidays
• Increased holiday leave at 2 and 5 years of service
• Birthday paid day off
• Pension Scheme
• Discount & reward platform for leisure, restaurants, and high street and online stores