Contact Centre Sales Team Leader

JR United Kingdom; Hemel Hempstead; On-site; GBP 25,000 - 35,000; Full time

Job summary

Butlin's is seeking a Sales Team Leader for its vibrant Contact Centre in Hemel Hempstead. The role involves coaching and motivating sales advisors, managing performance metrics, and ensuring exceptional guest experiences. With a focus on driving results and providing tailored support, this position is perfect for candidates with a dynamic sales background and strong leadership skills.

Qualifications

• Experience in leading teams in contact centre or retail environments.
• Proven ability to achieve sales targets in fast-paced settings.
• Strong proficiency in coaching and motivating team members.

Responsibilities

• Lead and motivate a team of sales advisors to exceed targets.
• Manage inbound enquiries and turn interest into bookings.
• Use data insights to guide performance and development.

Skills

Sales Target Achievement

Team Leadership

Coaching and Inspiration

Data-Driven Decision Making

Communication Skills

Job description

Client:

Butlin's

Location:

hemel hempstead, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

4

Posted:

04.07.2025

Expiry Date:

18.08.2025

Job Description:

Description
About the Role

We’re on the lookout for a Sales Team Leader to join our vibrant Contact Centre at Butlin’s. This is a fantastic opportunity to lead from the front, coaching, inspiring, and motivating a team of sales advisors to consistently exceed targets and deliver memorable guest experiences.
In this role, your core focus will be on performance and results. You’ll take ownership of a team handling inbound enquiries, turning interest into bookings and ensuring every interaction adds value. You’ll set clear, ambitious KPIs and use data insights to guide performance conversations and shape development plans.
Coaching will be central to your leadership style. You’ll hold regular one-to-ones, lead energising team huddles, and ensure your team feels confident, capable, and ready to deliver every day. From handling escalations with professionalism to resolving objections with a customer-first mindset, you’ll set the tone for excellence.
Reporting into the Sales and Service Manager, you’ll also receive tailored development support, regular feedback, and access to leadership coaching, helping you continue to grow your career within Butlin’s.

About You
You’ll be someone who gets excited about achieving sales targets, creating high-energy team environments, and delivering results. Whether you’ve led in a contact centre, retail, hospitality, or another fast-paced setting, you’ll understand what it takes to drive commercial success while keeping the team motivated and engaged.
You naturally coach and inspire others, celebrating the wins and guiding team members through challenges. You’re confident managing escalated calls and tricky situations, turning potential issues into positive experiences. Data doesn’t intimidate you - in fact, you use it to understand what’s working, where support is needed, and how to make impactful decisions.
What sets you apart is your commercial mindset and adaptability. You’re quick-thinking, solutions-focused, and ready to roll up your sleeves to support the team whenever needed. With strong communication skills and a genuine passion for sales, you’ll bring both heart and hustle to this leadership role.
Shift Patterns
Our Contact Centre is open 9am until 9pm, 7 days a week. Typical shifts are a mixture of 8am-4:30pm, 9am-5.30pm, 9am-7pm, 12.30pm-9pm shifts with two days off per week.
You will need flexibility during the week and weekend as a full-time member of the team, but we will always do our best to accommodate reasonable requests around shift patterns to fit around you.
About Butlin'sAt Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s!

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Created on 04/07/2025 by JR United Kingdom