Contact Centre Sales & Operations - Customer Sales Support Advisor - HS2

Parkdean Resorts; Newcastle upon Tyne; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a dynamic team at an established holiday park organization, where you'll be the welcoming voice that creates unforgettable experiences. This role involves assisting customers with bookings, providing expert recommendations, and promoting additional services across various communication platforms. You'll enjoy a supportive work environment that prioritizes your well-being and professional growth. With flexible hours and opportunities for career advancement, this position is perfect for those passionate about delivering exceptional customer service and making a difference in the holiday experience for guests and owners alike.

Benefits

50% holiday booking discount

30% team member discount on food and drinks

Discounts on local brands

Employee Assistance Programme

Qualifications

• Experience in sales or customer service, ideally in the holiday or travel industry.
• Strong communication skills and digital platform familiarity.

Responsibilities

• Handle customer inquiries via Live Chat, WhatsApp, SMS, and ticketing systems.
• Promote and sell holiday packages while resolving customer issues.

Skills

Sales experience

Customer service

Verbal communication

Written communication

Problem-solving

Teamwork

Digital communication platforms

CRM systems

Ticketing software

Tools

Ticketing systems

CRM systems

Job description

Central Support Office - Newcastle, Central Support, Newcastle upon Tyne, United Kingdom Req #15075

19 February 2025

6 Month FTC

Are you ready to be the welcoming voice and helping hand that brings holiday dreams to life?

Join our dynamic Customer and Park Support team at Parkdean Resorts, where every day is an opportunity to create unforgettable experiences for our holiday makers, holiday homeowners, and dedicated teammates.

Whether it's tweaking a booking, assisting our on-park teams, or supporting our central office, you'll be at the heart of our mission: ensuring our customers’ experience is nothing short of exceptional.

So, why Parkdean Resorts?

Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:

• The chance to develop your skills and boost your career across our 66 parks – as one of the best in the biz when it comes to training, we’ve got your back when it comes to development!
• A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
• A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
• Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
• You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.

We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.

What you will be doing...

This dynamic role is varied and exciting. You will take care of our customers, holiday guests, and owners; offering a seamless experience across all our customer types whether that’s providing expert holiday recommendations to help them find their perfect getaway, promoting additional services or supporting our owners across telephone, live chat and email.

• Handle customer inquiries and sales through Live Chat, WhatsApp, SMS, and ticketing systems.
• Promote and sell holiday packages, memberships, and additional services, consistently identifying opportunities to cross and up-sell.
• Provide timely and accurate information to customers, resolving issues and answering queries.
• Manage ticketing system for callbacks and follow up with customers as required.
• Collect customer feedback and share insights with the team to improve services and sales processes.
• Maintain accurate records of customer interactions and transactions.

When will you be working?

• 37.5 hours per week
• 8 hour shifts
• Monday - Friday 9am-7pm
• Every other weekend Saturday & Sunday 9.30am - 5.30pm

Some of the skills we’re looking for:

• Previous experience in sales, customer service, or a related field, preferably within the holiday or travel industry with a passion for delivering exceptional customer service.
• Excellent verbal and written communication skills.
• Strong familiarity with digital communication platforms such as Live Chat, WhatsApp, and SMS.
• Proven ability to meet and exceed sales targets.
• Strong problem-solving skills and the ability to think on your feet.
• Ability to work effectively within a team environment.
• Proficiency in using CRM systems and ticketing software.
• Willingness to work flexible hours, including evenings and weekends as required.

Whatever you do, please don’t filter yourself out! We are often flexible when considering an applicant’s skills and experience for a role. So, don’t be put off if you don’t tick all the boxes.

Are we the right fit for you?

At Parkdean Resorts we don’t leave unforgettable moments to chance.

We pitch in, we have fun, and we grow, inspiring each other to make great things happen every single day. We’re Parkdean people, and we do everything we can to ensure our guests and owners can holiday like they mean it!

We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie at [e-mail]