Contact Centre Sales Agent

Sky; England; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading media and entertainment brand is looking for a Contact Centre Sales Advisor in Glasgow. You will handle inbound calls, engage with customers considering cancelling their subscriptions, and provide them with the best solutions. This role offers a salary of £25,120 per annum, with the potential to earn additional incentives. The position features hybrid working after training, emphasizing a supportive culture where you can excel in sales while balancing work and life commitments.

Benefits

Free Sky TV

Discounted broadband

Private healthcare

Annual Sharesave scheme

Subsidised onsite gym

Responsibilities

• Handle inbound calls from existing customers considering cancelling Sky subscription.
• Build strong connections through engaging conversations to understand customer needs.

Skills

Results-oriented

Building rapport

Identifying customer needs

Problem-solving

Eager to learn

Job description

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

Start Date: 26th January 2026
Salary: £25,120 per annum
Site: Sky, City Park, 1st Floor, 368 Alexandra Parade, Glasgow G31 3AU

Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends)

Join us as a Contact Centre Sales Advisor in our Glasgow contact centre earning £25,120 per annum with incentives on top – you can earn an extra £4,900 on average by achieving targets.

We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week.

In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated.

What you’ll do

• Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription.
• Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package.

Work in a target-based environment

Work 37.5 hours per week Mon‑Sun with varied shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you’ll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off.

Training and Development

Training and Development is hugely important to us which is why we’ll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor.

At Sky, our comprehensive 7‑week training programme is designed to fully prepare new starters for their role. It begins with classroom‑based sessions, where employees become familiar with the role, systems and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face‑to‑face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the programme, we ask that no holidays are taken during this period.

What you’ll bring

• Results‑oriented with a strong enthusiasm for sales
• Exceptional at building rapport and connecting with people
• Skilled at identifying and addressing customer needs
• Creative in solving problems
• Eager to acquire new skills and knowledge

The Benefits

There really is something for everyone with our fantastic range of benefits. Here’s a taster:

• Individual Lifestyle
• Free Sky TV, along with discounted broadband, Sky Glass and mobile
• Cashback and discounts across hundreds of retailers
• Discounts and offers on Sky products for friends and family
• Private healthcare and Digital GP via Aviva
• Dental and other healthcare options
• Subsidised onsite gym and discounts on external gyms
• Cycle to work scheme
• Sky pension plan and Life Assurance
• Annual Sharesave scheme and long service awards

Where you’ll work

Our Glasgow contact centre is on Alexandra Parade – getting here is easy with great transport links. Onsite you’ll have access to a subsidised canteen, chill out area with Sky Q, table tennis and pool tables and an Xbox plus free tea and coffee.

Inclusion

CVs aren’t everything. We’re more focused on who you are and the potential you’ll bring to Sky. That’s why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you. To find out more about working with us, search #LifeAtSky on social media.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. Depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.