Contact Centre Representative

Adecco; Middlesbrough; On-site; GBP 20,000 - 27,000; Full time

Job summary

A leading company seeks a Contact Centre Representative in Middlesbrough. The role involves managing inbound customer calls, providing effective solutions, and maintaining excellent service standards. Ideal candidates should possess strong communication skills and a GCSE in Maths and English. Benefits include competitive salary, bonus scheme, and 25 days holiday.

Benefits

Discretionary Bonus Scheme

25 days holiday

Pension plan

Life assurance

Employee assistance programme

Voluntary and flexible benefits

Qualifications

• GCSE in English and Maths.
• Preferred experience in contact centre or customer-focused roles.
• Excellent verbal and written communication skills.

Responsibilities

• Handle high volume of inbound calls.
• Ensure customer satisfaction through effective solutions.
• Record and maintain customer information accurately.

Skills

Communication

Interpersonal Skills

Organisational Skills

Proactive Mindset

Customer Service

Education

GCSE grade C/4 in English and Maths

Tools

CRM software

Job description

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Contact Centre Representative, Middlesbrough

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Client:

Location:

Middlesbrough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4912159e5ed9

Job Views:

55

Posted:

24.06.2025

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Job Description:

Role

Overview:

Role

Overview:

Handle a high volume of inbound calls in a professional and timely manner to ensure excellent customer satisfaction.
Understand customers' needs and provide appropriate solutions or alternatives to meet their requirements.
Accurately record and maintain customer information and interactions in a centralised database.
Deliver first-class customer service at all times, maintaining a positive and friendly demeanour.

The Ideal Candidate Will Have:

GCSE grade C/4 in English and Maths.

Previous experience in a contact centre or phone-based office role is preferred, but other customer-focused roles including retail and hospitality will also be considered.

Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.

Strong interpersonal skills, enabling you to build rapport with customers and handle diverse customer interactions.

Demonstrated organisational and planning skills, allowing you to manage multiple tasks and prioritise effectively.

Proactive mindset with a desire to improve standards, develop new procedures, and enhance working practises.

Ability to work under pressure and handle challenging situations professionally and calmly.

Familiarity with CRM software and databases is a plus.

Benefits:

Competitive salary.

Participation in a Discretionary Bonus Scheme.

25 days holiday.

A set of core benefits including a pension plan, life assurance, and employee assistance programme.

A comprehensive range of voluntary and flexible benefits to suit your lifestyle, including holiday trading, tech scheme, and healthcare options.

We are committed to creating an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion, or sexual orientation.

If you are ready to take the next step in your career and contribute to a dynamic and growing team, apply now to join our client's Member Connect team. We value all applicants and will respond swiftly. If you have any accessibility requirements or questions, please get in touch with us to discuss how we can support you with your application.

Please note that the successful candidate will undergo a Right to Work confirmation, DBS Disclosure check, employment or educational references covering five years, and a satisfactory credit check.

We look forward to hearing from you!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.