Contact Centre Project Manager

Oliver James Associates Ltd.; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Une entreprise de London Market Insurance recherche un Contact Centre Project Manager pour conduire un projet stratégique de migration de Mitel à Five9. Le candidat idéal aura une expérience dans l'assurance et des compétences en formation. Ce rôle hybride est un contrat de 6 mois avec possibilité d'extension.

Qualifications

• Expérience solide en gestion de projet de transition.
• Connaissance du secteur de l'assurance ou des services financiers requise.
• Compétences pour former le personnel sur les nouvelles plateformes.

Responsibilities

• Diriger le projet de changement stratégique vers Five9.
• Assurer la formation des utilisateurs sur la nouvelle plateforme.
• Gérer les parties prenantes pour garantir une livraison réussie.

Skills

Project Management

Insurance

Mitel

Five9

Stakeholder Management

Training

Job description

*** Contact Centre Project Manager - Mitel - Five9 - London Market Insurance / Insurance / Financial services - London - Hybrid Working - 6 month Contract with view to extend***

A leading London Market Insurance business based in the UK are looking to hire a Contact Centre Project Manager who has experience within the Insurance or wider financial services to come in and drive forward a new strategic change project which is moving from Mitel to Five9. You will work closely with the business to ensure the successful move from Mitel to Five9. You will need to have a technical background along with having the soft skills to ensure successful delivery. In addition, you will be responsible for ensuring the business is trained up on Five9 and will have to demonstrate end to end delivery.

Key Skills:

• STRONG Project Management experience
• Strong Insurance or Wider financial services experience
• Mitel experience
• Five9 experience
• Training business across new platforms
• Strong stakeholder management skills