Contact Centre Operator - Nights

Hennessy Industries; England; Remote; GBP 25,000 - 30,000; Full time

Job summary

Join Hennessy Industries as a Night Shift Contact Centre Operator and be part of the Teletrac Navman Connected Services team, providing essential remote support. With 24/7 operations, you will handle system alerts, manage emergency calls, and offer exceptional customer service. This role demands strong communication skills and the ability to work effectively during night shifts, ensuring safety and efficiency across the UK.

Qualifications

• Experience working night shifts.
• Strong customer service skills.
• Excellent attention to detail.

Responsibilities

• Act as first point of contact for system alerts and emergency calls.
• Communicate with customers ensuring high quality of service.
• Handle emergency and breakdown calls swiftly and calmly.

Skills

Customer service skills

Telephone manner

Problem-solving

Computer skills

Attention to detail

Job description

Contact Centre Operator (Night Shift)

Join the Teletrac Navman Connected Services Team – Leaders in Vehicle Security

At Teletrac Navman Connected Services, we’re more than just a brand – we’re dedicated to reconnecting drivers with their vehicles. As pioneers in advanced technology, we’re recognised across Europe.

Committed to delivering excellent customer support across various operations, the night shift Contact Centre Operator role is part of our wider team, providing essential services remotely across the United Kingdom.

The operations desk is staffed 24/7 throughout the year to ensure continuous support.

We are looking for:

• An experienced customer service agent
• With experience of working through the night
• With a positive, can-do attitude that helps solve problems on the fly
• Can work the 4 nights on, 4 nights off shift pattern
  

Our services are provided 24/7, 365 days, and your night shifts will include any public holidays falling on your rota.

This position can be worked remotely within Great Britain

What you'll be doing:

As a Contact Centre Operator, you’ll be the first point of contact for system alerts, alarms, emergency calls, breakdown calls, and EV Charging support. You’ll stay composed during busy periods and use your calm telephone manner to deliver top-quality support. Full and ongoing training provided.

As a Contact Centre Operator, you will:

• Communicate with customers on the phone, making sure they get great service and everything is handled accurately.
• Keep on top of system alerts and alarms as they come in.
• Take care of theft notifications and manage vehicle theft cases.
• Handle emergency and breakdown calls quickly and calmly.
• Offer first-line help for EV Charging customers.
• Be flexible to cover shifts and holidays when required.

What you'll bring to be successful:

• Experience of working night shifts and the resilience that this requires.
• Strong customer service skills with a confident and clear telephone manner.
• Proficient computer skills and the ability to quickly learn new software.
• Ability to absorb and adapt to a variety of skills and processes.
• Capable of focusing and prioritising effectively in a high-pressure environment.
• Excellent attention to detail, with accuracy in literacy and numeracy.
• Fluent English, both written and spoken
• A positive, solution-focused attitude and the ability to work reliably and flexibly.

What's next:

• We would love to hear from you if you have great customer service skills and have experience of working night shifts.
• If invited to interview, you’ll be provided with the full job description, and we’ll tell you more about our ways of working, benefits, and people development.
• Interviews will be held over Teams video calls, and you may be asked to attend an interview at the Milton Keynes office.

Please note: We are unable to offer sponsorship. Applicants must have the right to live and work in the UK.

#LI-DL1 #LI-Remote #FindYourPath #FuelYourPassion

WHO IS TELETRAC NAVMAN

Teletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight.

Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visitteletracnavman.com.

Teletrac Navman is a Vontier company.

WHO IS VONTIER
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com.

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let’s enable the way the world moves!