Contact Centre Operator

Vontier; Milton Keynes; On-site; GBP 10,000 - 15,000; Part time

Job summary

A leading company in vehicle security is seeking a part-time Contact Centre Operator for weekend shifts in Milton Keynes. The role involves direct customer support, monitoring system alerts, and handling emergency calls. Ideal for students or anyone seeking weekend hours, full training will be provided to ensure success in this fast-paced environment.

Qualifications

• College or university students preferred.
• Ability to learn new software quickly.
• Fluent in English, both written and spoken.

Responsibilities

• Communicate with customers via phone, ensuring excellent service.
• Handle emergency and breakdown calls calmly.
• Monitor system alerts and alarms.

Skills

Phone communication skills

Customer service experience

Adaptability

Problem-solving mindset

Job description

Contact Centre Operator (Part Time – Weekends)

Join the Teletrac Navman Connected Services Team – Leaders in Vehicle Security

At Teletrac Navman Connected Services, we’re dedicated to reconnecting drivers with their vehicles and are recognized across Europe for our advanced technology.

We are looking for two enthusiastic individuals to join our team, working Saturdays and Sundays (15 hours), to enhance our customer service.

Work-Life Balance:
We prioritize our team’s well-being and offer part-time weekend roles, ideal for students or those seeking additional weekend hours.

*** Are you a college or university student in Milton Keynes, or someone seeking weekend work?

*** Can you remain calm and compassionate when assisting distressed customers while providing excellent service?

If you enjoy helping others, communicate effectively, and thrive in busy environments, this could be the perfect role for you!

What You’ll Be Doing:

As a Contact Centre Operator, you will be the first point of contact for system alerts, alarms, emergency calls, breakdown assistance, and EV Charging support. You will need to stay composed during busy periods and use your calm telephone manner to deliver top-quality support. Full training will be provided.

Location and Shift Details:

Location: Kents Hill, Milton Keynes (residence within a reasonable commute preferred)

Working Hours: 15 hours/week

Shift 1: Saturday and Sunday, 9 am – 5 pm

Shift 2: Saturday and Sunday, 10 am – 6 pm

Shifts may include public holidays falling on weekends, as our services operate 24/7.

Responsibilities:

• Communicate with customers via phone, ensuring excellent service and accurate handling of inquiries.
• Monitor system alerts and alarms.
• Manage vehicle theft notifications and cases.
• Handle emergency and breakdown calls calmly and efficiently.
• Provide first-line assistance for EV Charging customers.
• Be flexible to cover shifts and holidays as needed.

About You:

Applicants should reside in or near Milton Keynes with reliable transport to attend the office. Ideal candidates include university or college students or those seeking weekend part-time work.

What You’ll Bring:

• Strong phone communication skills and customer service experience.
• Ability to work across multiple systems and quickly learn new software.
• Adaptability and quick learning skills.
• Focus, prioritization, and attention to detail.
• Fluent in English, both written and spoken.
• Positive attitude and problem-solving mindset.
• Eagerness to learn and develop new skills.

Next Steps:

We welcome applicants with customer service experience interested in weekend work. If selected for an interview, we will provide the full job description, details about our working methods, benefits, and development opportunities.

Interviews will be conducted via Teams or in person at our Milton Keynes office.

Apply now to join our dedicated team.

Note: We cannot offer sponsorship. Applicants must have the right to work in the UK.

#LI-DL1 #LI-Onsite #FindYourPath #FuelYourPassion

About Teletrac Navman

Teletrac Navman aims to empower industries with simple, intelligent solutions that improve efficiency, safety, and sustainability. Managing over 700,000 vehicles and assets worldwide, the company operates globally with headquarters in Northbrook, IL. More information at teletracnavman.com.

Teletrac Navman is part of Vontier, a global industrial technology company focused on mobility solutions. Visit www.vontier.com for more details.

At Vontier, we foster a dynamic, inclusive environment committed to personal growth, work-life balance, and innovation. Join us to make a meaningful impact and advance your career.