Contact Centre Operations Manager

ZipRecruiter; Manchester; On-site; GBP 35,000; Full time

Job summary

A leading company is seeking a Contact Centre Operations Manager in Manchester who is passionate about coaching and developing teams. The role focuses on performance management and employee engagement across a contact centre environment, requiring experience in hands-on leadership. This position is ideal for someone with strong managerial skills eager to enhance team results and foster a positive workplace culture.

Qualifications

• Experience managing teams in a contact centre environment.
• Strong skills in coaching and development.
• Proven results in driving performance.

Responsibilities

• Deliver high levels of performance and employee engagement.
• Lead and inspire teams across different functions.
• Work closely with key stakeholders.

Skills

Coaching

Development

Employee Engagement

Leadership

Performance Management

Job description

Job Description

Contact Centre Operations Manager

Location: Manchester

Salary: £35,000

Are you looking for a Contact Centre Operations Manager role, where you enjoy coaching and development of your teams? Do you enjoy being hands-on with your people? If so, we are recruiting for a Contact Centre Operations Manager in Manchester.

The duties of this role include:

1. Delivering high levels of performance and employee engagement across a multi-functional back office and contact centre team.
2. Leading and inspiring teams.
3. Working closely with all key stakeholders.

Experience required:

• Inspiring and experienced managers in a contact centre environment.
• Experience in back office functions is preferred, but telephony environments are also acceptable.
• Proven results in coaching, development, and driving performance in contact centre operations.