Contact Centre Operational Lead

Practice Plus Group; Stockton-on-Tees; On-site; GBP 45,000; Full time

Job summary

A leading healthcare organization seeks a proactive Contact Centre Operational Lead for their 111 call center in Stockton-on-Tees. This full-time role involves leading a team in delivering high-quality patient care and operational excellence. Candidates should have a strong background in contact center management and be passionate about improving urgent healthcare services.

Qualifications

• Proven track record in contact center leadership.
• Experience in fast-paced healthcare environments.
• Passion for making a real difference in urgent care.

Responsibilities

• Lead and develop a high-performing team.
• Ensure operational excellence and regulatory compliance.
• Deliver safe, responsive, and compassionate care.

Skills

Leadership

Operational Excellence

Regulatory Compliance

Patient Care

Job description

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Client:

Location:

Stockton-on-Tees, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

b203ea1f7c3b

Job Views:

4

Posted:

02.07.2025

Expiry Date:

16.08.2025

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Job Description:

About The Role

Are you a proactive, strategic leader ready to drive excellence at the heart of urgent healthcare? As the Contact Centre Operational Lead for Practice Plus Group's 111 call centre in Stockton, you will play a pivotal role in delivering safe, responsive, and compassionate care to thousands of patients every day. You’ll lead, inspire, and develop a high-performing team of clinical and non-clinical staff, ensuring operational excellence, regulatory compliance, and outstanding patient experiences.

If you’re passionate about making a real difference in urgent care, thrive in fast-paced environments, and have a proven track record of contact centre leadership, this is your opportunity to shape the future of NHS 111 delivery.

Working Hours & Benefits

Enjoy a full-time role with a balanced 37.5-hour workweek — including weekends and bank holidays — offering you the chance to make a real impact when it matters most. In return for your leadership and dedication, you’ll receive a competitive annual salary of £45,000, alongside the opportunity to grow your career in a vital healthcare setting.