Contact Centre Manager

Veritas Careers; Leicester; On-site; GBP 70,000; Full time

Job summary

A national automotive retailer, represented by Veritas Careers, is seeking a Used Car Contact Centre Sales Manager to lead their Telesales team. The role involves driving sales, ensuring customer satisfaction, and managing team performance. This position offers a competitive OTE of £70,000 and a prestige company car, making it an outstanding opportunity for an ambitious candidate.

Benefits

Prestige company car

Qualifications

• Proven experience in Call Centre Management.
• Strong track record of driving sales and customer satisfaction.
• Exceptional leadership and motivational skills.

Responsibilities

• Lead the Telesales Call Centre team to deliver outstanding customer care.
• Monitor, coach, and develop team members.
• Drive team performance and manage departmental productivity.

Skills

Leadership

Sales

Customer Satisfaction

Coaching

Time Management

Education

FCA accreditation

Job description

Social network you want to login/join with:

Veritas Careers are recruiting for a national automotive retailer who have a requirement for a Used Car Contact Centre Sales Manager.

You will need to be able to:

Lead and inspire the Telesales Call Centre team to deliver outstanding customer care across all touchpoints.

Convert a high volume of inbound and outbound enquiries into appointments and direct sales.

Drive team performance while ensuring compliance with all necessary regulations, including FCA policies.

Monitor, coach, and develop team members through regular one-to-one sessions and performance reviews.

Manage departmental productivity and staffing to ensure optimum coverage and efficiency.

Maintain a professional, friendly, and brand-aligned environment within the call centre.

Provide insights and feedback on customer trends during daily management meetings.

• Liaise with internal departments to ensure seamless communication and collaboration across the business.
  

Requirements

Proven experience in a Call Centre Management or similar leadership role.

Strong track record of driving sales and customer satisfaction.

Exceptional leadership, coaching, and motivational skills.

Strong organisational and time management abilities.

Confident handling performance-related issues and HR tasks (rotas, holidays, commissions).

FCA accreditation (or willingness to obtain).

• A proactive, professional, and customer-focused mindset.
  

They are offering a £70,000 uncapped OTE plus a host of other benefits including use of a prestige company car.

If you want to progress your career with a dynamic and forward thinking motor group, do not miss this opportunity.

Our client’s industry leading record of internal recognition and promotion, means that the sky is the limit for ambitious and capable candidates.

Veritas Careers will treat every application in strictest confidence and will only put you forward to an employer after gaining your explicit permission.

For a confidential, and honest chat with one of our motor-trade experienced recruitment specialists who understand your needs get in touch today.

Honesty, Integrity. Quality - Veritas Careers