Contact Centre Manager

Octane Recruitment; Hinckley and Bosworth; On-site; GBP 50,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic Contact Centre Manager to lead their award-winning team. This role offers a fantastic opportunity to drive sales and enhance customer satisfaction within a thriving business. With a strong emphasis on leadership and coaching, you will inspire your team to exceed expectations while ensuring compliance with necessary regulations. The company values its employees and rewards top performers generously, making it an ideal workplace for motivated individuals looking to make a significant impact. Join a supportive environment where your contributions will be recognized and celebrated.

Benefits

Great working conditions

Excellent bonus structure

Free parking

Qualifications

• Proven experience in Call Centre Management or similar leadership role.
• Exceptional leadership, coaching, and motivational skills.

Responsibilities

• Lead and inspire the Call Centre team to deliver outstanding customer care.
• Drive team performance while ensuring compliance with regulations.

Skills

Leadership

Sales Management

Customer Satisfaction

Organizational Skills

Time Management

Coaching

Performance Management

FCA Accreditation

Job description

Contact Centre Manager - Motor Trade

Salary: 50k basic, OTE 75,000

Working hours: 5 days out of 7 on a shift pattern, to include weekends

My client is recruiting for an experienced Contact Centre Manager, ideally with motor trade experience, for their award-winning contact centre in Hinckley. This is an excellent opportunity for a driven and hard-working individual to join a great team in a growing business that will reward top performers generously.

Fantastic benefits package that includes:

• Great working conditions
• Great workforce
• Excellent bonus structure
• Free parking

Role Responsibilities:

• Lead and inspire the Call Centre team to deliver outstanding customer care across all touchpoints.
• Convert a high volume of inbound and outbound enquiries into appointments and direct sales.
• Drive team performance while ensuring compliance with all necessary regulations, including FCA policies.
• Monitor, coach, and develop team members through regular one-to-one sessions and performance reviews.
• Manage departmental productivity and staffing to ensure optimum coverage and efficiency.
• Maintain a professional, friendly, and brand-aligned environment within the call centre.
• Provide insights and feedback on customer trends during daily management meetings.
• Liaise with internal departments to ensure seamless communication and collaboration across the business.

Requirements:

• Proven experience in a Call Centre Management or similar leadership role.
• Strong track record of driving sales and customer satisfaction.
• Exceptional leadership, coaching, and motivational skills.
• Strong organisational and time management abilities.
• Confident handling performance-related issues and HR tasks (rotas, holidays, commissions).
• FCA accreditation (or willingness to obtain).
• A proactive, professional, and customer-focused mindset.
• Good team ethics

All applications will be treated with the utmost confidentiality.