Contact Centre Manager

SolviT Recruitment Ltd; East Midlands; On-site; GBP 50,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic Contact Centre Manager with a strong focus on customer service and leadership. This exciting role involves mentoring a dedicated team to achieve exceptional customer care and managing a high volume of enquiries. You will ensure compliance with FCA regulations while fostering a proactive and professional environment. The position offers great benefits, including a Tesla Company Car, excellent working conditions, and a robust bonus structure. If you are passionate about leading teams in a fast-paced setting, this opportunity is perfect for you!

Benefits

Tesla Company Car

28 days holiday

Pension scheme

Excellent bonus structure

Great working conditions

Qualifications

• Proven experience in Call Centre Management or similar leadership role.
• Strong organisational and time management skills.

Responsibilities

• Mentor and drive the Call Centre team for outstanding customer care.
• Manage inbound and outbound enquiries to convert into appointments.

Skills

Leadership

Customer Service

Organisational Skills

Time Management

Coaching

Sales Skills

Education

FCA Accreditation

Job description

Contact Centre Manager

Hinckley

50k Basic OTE 75,000

Description

Are you an exceptional leader with a passion for customer service and the motor trade? Do you thrive in fast-paced environments and know how to bring out the best in a team? We are looking for an experienced Call Centre Manager to lead a Contact Centre.

General responsibilities:

1. Mentor and drive the Call Centre team to deliver outstanding customer care across all touch points.
2. Manage and convert a high volume of inbound and outbound enquiries into appointments for the showrooms and direct sales.
3. Ensure compliance with all necessary regulations, including effective management of FCA policies.
4. Regularly review performance through one-on-ones with the team.

To be considered you must have:

1. Proven experience in a Call Centre Management or similar leadership role.
2. FCA accreditation.
3. Experience managing performance-related issues and HR tasks (rotas, holidays, commissions).
4. Strong organisational and time management skills, along with coaching in customer service and sales.
5. A proactive, professional, and customer-focused approach.

This role offers you:

1. Benefits: Tesla Company Car.
2. Great working conditions.
3. Excellent bonus structure.
4. 28 days holiday and pension scheme.

If this sounds like you, APPLY NOW!

Just respond to this advert with your CV clearly showing the skills needed, and we will be in touch. Everyone will receive a reply, but please do pick up the phone when we call from a 01455 number.