Contact Centre Manager

SolviT Recruitment Ltd; East Midlands; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading recruitment company is looking for a talented Call Centre Manager in Hinckley. The successful candidate will lead a dedicated team to enhance customer satisfaction while managing performance metrics and compliance with FCA regulations. This role offers attractive benefits including a Tesla Company Car and excellent bonus potential, along with a supportive working environment.

Benefits

Tesla Company Car

Excellent bonus structure

28 days holiday

Pension scheme

Great working conditions

Qualifications

• Proven experience in a Call Centre Management or similar leadership role.
• Ability to manage performance-related issues.
• Strong organisational and customer-focused attitude.

Responsibilities

• Mentor and drive the Call Centre team to deliver outstanding customer care.
• Manage both inbound and outbound inquiries effectively.
• Ensure compliance with FCA regulations.

Skills

Customer service

Leadership

Organisational skills

Time management

Education

FCA accreditation

Job description

Contact Centre Manager

Hinckley

50k Basic OTE 75,000

Description

Are you an exceptional leader with a passion for customer service and the motor trade, do you thrive in fast-paced environments and know how to bring out the best in a team? Looking for an experienced Call Centre Manager to lead a Contact Centre.

General responsibilities:

• Mentor and Drive Call Centre team to deliver outstanding customer care across all touch points.
• Manage and convert a high volume of inbound and outbound enquiries into appointments for the showrooms and direct sales.

• Ensure compliance with all necessary regulations, including FCA policies are managed effectively.

• Regularly review performance through 1 to 1's with the Team.

To be considered you must have:

• Proven experience in a Call Centre Management or similar leadership role.
• FCA accreditation
• manage performance-related issues and HR tasks (rotas, holidays, commissions).
• Strong organisational and time management, coaching customer service and sales.
• A proactive, professional, and customer-focused.

This role offers you:

• Benefits: Tesla Company Car
• Great working conditions
• Excellent bonus structure
• 28 days holiday and Pension scheme

If this sounds like you!

APPLY NOW

Just respond back to this advert with your CV clearly showing the skills needed, and we will be in touch.

Everyone will receive a reply, but please do pick up the phone when we call from a 01455 number.