Contact Centre Executive

Brake Bros Limited & Sysco affiliates; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

Sysco is searching for a Senior Coordinator in Customer Experience to enhance their operations at the new Belfast facility. The role requires the successful candidate to manage customer interactions, process orders, and maintain product knowledge, while ensuring top-tier service and customer satisfaction.

Benefits

Flexible working possible

Enhanced Annual Leave

Company Pension

Group Life Scheme

Learning & Development Programmes

STAR Award

Sysco Discounted Staff Purchase Scheme

Maternity & Paternity Pay

Tuition Reimbursement Scheme

Employee Assistance Programme

Qualifications

• Experience in a similar role involving customer interaction.
• Excellent literacy and numeracy skills.
• Flexible with shift patterns.

Responsibilities

• Acting as the first point of contact for customers.
• Processing enquiries and orders accurately.
• Building long-term relationships with customers.

Skills

Customer Service

Attention to Detail

Organization

Proactive Problem Solving

Education

Experience in Customer Service

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Salesforce

Job description

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The Senior Coordinator, Customer Experience at Sysco plays a key role in supporting the execution of customer experience initiatives and ensuring smooth day-to-day operations of customer-facing programs. This role provides essential support to the Customer Experience team, coordinating activities, managing data, and facilitating communication with internal and external stakeholders. The Senior Coordinator is a detail-oriented, organized, and proactive individual who contributes to enhancing customer satisfaction and loyalty.

Join Our Team at Sysco - Exciting Opportunities Await

At Sysco, our success is powered by passionate, dedicated people who go above and beyond to deliver every day.

• We deliver opportunities to our colleagues ensuring that we can all thrive in work and beyond.
• We deliver the potential of food and drink to our customers, supporting thousands of cafes, restaurants and bars to thrive every day.
• We deliver new thinking, technology and talent to our industry.
• We deliver support and commitment to our communities, making a lasting impact.

Be Part of Something Big - Sysco's New Chapter in Northern Ireland

We are expanding our presence in Northern Ireland with the opening of our brand-new, state-of-the-art "Sysco Belfast" facility at Nutts Corner, Co. Antrim.

This is a transformational step for our business in Northern Ireland, bringing enhanced capacity, efficiency, and career growth opportunities. We are looking for talented individuals to join us on this exciting journey.

New team members will initially be based at our Lisburn Depot on Hillhall Road, before relocating to our cutting-edge Belfast facility later this year.

Join Us and Grow Your Career

We are seeking passionate, ambitious, and driven individuals who want to be part of a team shaping the future of foodservice across the island of Ireland.

Whether you are an experienced professional or looking for your next challenge, now is the perfect time to join us.

As part of our recipe for growth, we are looking for Contact Centre Executives to join our team, in our new Belfast facility . This role will play a key part in the overall growth of the organisation along with helping to maintain our core ethos here are Sysco - keeping the customer at the heart of everything we do.

Be part of something bigger. Be part of Sysco.

Apply today

Sysco is an equal opportunity employer.

Summary:

If you are a self-starter, who is driven by the opportunity, in a customer facing environment where there is always a solution to succeed, then this is a role for you. You will be an ambassador for Sysco in all that you do, working with integrity and a strong sense of customer first, you will be passionate about consistently delivering on the Customer Experience we promise to our Customers.

Key Accountabilities:

• Act as the first point of contact with our customers through our contact channels, consistently displaying full ownership of customer requests.
• Increase our customer's awareness of Sysco while working to ensure their relationship with us is strong.
• Constantly put the customer at the heart of everything you do.
• Process all customer enquiries, orders and general administration timely and accurately.
• Develop and maintain product knowledge of our products and the prices while also being market aware of our competitors.
• Able to take on board ongoing training and development, and strives to become better.
• Build long-term sustainable working relationships with customers and related parties by being the Voice of Sysco.
• Have the attention to detail.
• Liaise with and support our field-based Sales Representatives to ensure that customers' pricing and orders are processed timely and accurately.

Requirements:

• Willingness to engage in conversations with customers to determine suitability of products.
• Capability of proving credibility with customers and building strong customer relationships.
• Motivated and driven to deliver on time for our customers.
• Excellent and accurate literacy and numeracy skills, attention to detail.
• The ability to work in a busy environment.
• Outstanding organisation skills and ability to prioritise work.
• A keen interest in delivering superb customer service by seeing issues through to resolution.
• A proactive approach to problem solving and issue resolution.
• Flexible with the ability to work to across multiple shift patterns.
• Experience in a similar role, which is an order capture role with some customer service elements, is preferred.
• Proficient in Microsoft Outlook, Word & Excel and the ability to work with multiple IT applications in your day to day role.
• Knowledge of Salesforce is desirable.
• Ability to think creatively in proposing customer solutions.

On Offer

• Flexible working possible - potential for hybrid / home working
• Enhanced Annual Leave
• Company Pension
• Group Life Scheme
• Service Recognition
• Learning & Development Programmes
• STAR Award
• Sysco Discounted Staff Purchase Scheme
• Bike to Work Scheme
• Lifestyle Savings Platform on a number of well know brands and retailers
• Maternity & Paternity Pay
• Tuition Reimbursement Scheme
• Sick Pay
• Employee Assistance Programme

The duties and responsibilities outlined in this job description are neither definitive nor restrictive and may change in detail from time-to-time to meet the changing needs of the business.

Sysco is a Equal Opportunity Employer.

#IND1

Join Our Team at Sysco - Exciting Opportunities Await

At Sysco, our success is powered by passionate, dedicated people who go above and beyond to deliver every day.

• We deliver opportunities to our colleagues ensuring that we can all thrive in work and beyond.
• We deliver the potential of food and drink to our customers, supporting thousands of cafes, restaurants and bars to thrive every day.
• We deliver new thinking, technology and talent to our industry.
• We deliver support and commitment to our communities, making a lasting impact.

Be Part of Something Big - Sysco's New Chapter in Northern Ireland

We are expanding our presence in Northern Ireland with the opening of our brand-new, state-of-the-art "Sysco Belfast" facility at Nutts Corner, Co. Antrim.

This is a transformational step for our business in Northern Ireland, bringing enhanced capacity, efficiency, and career growth opportunities. We are looking for talented individuals to join us on this exciting journey.

New team members will initially be based at our Lisburn Depot on Hillhall Road, before relocating to our cutting-edge Belfast facility later this year.

Join Us and Grow Your Career

We are seeking passionate, ambitious, and driven individuals who want to be part of a team shaping the future of foodservice across the island of Ireland.

Whether you are an experienced professional or looking for your next challenge, now is the perfect time to join us.

As part of our recipe for growth, we are looking for Contact Centre Executives to join our team, in our new Belfast facility . This role will play a key part in the overall growth of the organisation along with helping to maintain our core ethos here are Sysco - keeping the customer at the heart of everything we do.

Be part of something bigger. Be part of Sysco.

Apply today

Sysco is an equal opportunity employer.

Summary:

If you are a self-starter, who is driven by the opportunity, in a customer facing environment where there is always a solution to succeed, then this is a role for you. You will be an ambassador for Sysco in all that you do, working with integrity and a strong sense of customer first, you will be passionate about consistently delivering on the Customer Experience we promise to our Customers.

Key Accountabilities:

• Act as the first point of contact with our customers through our contact channels, consistently displaying full ownership of customer requests.
• Increase our customer's awareness of Sysco while working to ensure their relationship with us is strong.
• Constantly put the customer at the heart of everything you do.
• Process all customer enquiries, orders and general administration timely and accurately.
• Develop and maintain product knowledge of our products and the prices while also being market aware of our competitors.
• Able to take on board ongoing training and development, and strives to become better.
• Build long-term sustainable working relationships with customers and related parties by being the Voice of Sysco.
• Have the attention to detail.
• Liaise with and support our field-based Sales Representatives to ensure that customers' pricing and orders are processed timely and accurately.

Requirements:

• Willingness to engage in conversations with customers to determine suitability of products.
• Capability of proving credibility with customers and building strong customer relationships.
• Motivated and driven to deliver on time for our customers.
• Excellent and accurate literacy and numeracy skills, attention to detail.
• The ability to work in a busy environment.
• Outstanding organisation skills and ability to prioritise work.
• A keen interest in delivering superb customer service by seeing issues through to resolution.
• A proactive approach to problem solving and issue resolution.
• Flexible with the ability to work to across multiple shift patterns.
• Experience in a similar role, which is an order capture role with some customer service elements, is preferred.
• Proficient in Microsoft Outlook, Word & Excel and the ability to work with multiple IT applications in your day to day role.
• Knowledge of Salesforce is desirable.
• Ability to think creatively in proposing customer solutions.

On Offer

• Flexible working possible - potential for hybrid / home working
• Enhanced Annual Leave
• Company Pension
• Group Life Scheme
• Service Recognition
• Learning & Development Programmes
• STAR Award
• Sysco Discounted Staff Purchase Scheme
• Bike to Work Scheme
• Lifestyle Savings Platform on a number of well know brands and retailers
• Maternity & Paternity Pay
• Tuition Reimbursement Scheme
• Sick Pay
• Employee Assistance Programme

The duties and responsibilities outlined in this job description are neither definitive nor restrictive and may change in detail from time-to-time to meet the changing needs of the business.