Contact Centre Coordinator Talent Community

JR United Kingdom; Epsom; Hybrid; GBP 25,000; Full time

Job summary

A leading charity organization is seeking a Contact Centre Coordinator to join their team on a hybrid basis. The role involves managing customer interactions across various channels to ensure excellent service delivery. Candidates should possess strong customer service experience and good English communication skills. Benefits include free gym membership and retail discounts.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Experience in customer service roles is essential.
• Strong communication skills in English required.

Responsibilities

• Handle customer contact across calls, emails, live chat, and social media.
• Ensure a seamless customer journey and deliver excellent service.
• Work flexible shifts between Monday to Friday and Saturdays.

Skills

Customer service experience

Good English skills

Job description

Job Title: Contact Centre Coordinator

Company: Nuffield Health

Location: Not specified (Hybrid working basis)

Job Category: Other

Work Permit: EU work permit required

Hours: 37.5 hours per week

Salary: £24,531 per annum

Job Description:

Nuffield Health is a charity dedicated to building a healthier nation through hospitals, leisure facilities, and community programs. We are seeking passionate individuals with customer service experience and good English skills to join our Contact Centre on a hybrid basis.

Responsibilities:

• Handle all customer contact efficiently across various channels including calls, emails, live chat, and social media.
• Ensure a seamless customer journey and deliver excellent service consistently.
• Work in a dynamic environment covering shifts between Monday to Friday, 8am to 8pm, and Saturdays, 9am to 1pm.
• Adhere to hybrid working arrangements with flexibility for remote and on-site work.

Benefits:

Enjoy benefits such as free gym membership, health assessments, retail discounts, and pension options. We promote a healthy, happy, and valued work environment.

If you are interested, apply promptly as we reserve the right to close the vacancy early due to high application volume.