Contact Centre Consultant

JR United Kingdom; England; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading contact centre consultancy is seeking an experienced Contact Centre Consultant to oversee the setup and management of both outsourced and insourced centres. The ideal candidate will have expertise in digitalising operations and be available for travel 2-3 days a week. The position is contract-based, running from November to March 2026, and offers work outside IR35.

Responsibilities

• Lead the setup, management, and operation of contact centres.
• Oversee both outsourced and insourced contact centres.
• Drive the digital transformation of call centre operations.

Job description

Location:

north west england, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

6

Posted:

02.10.2025

Job Description:

Contract Centre Consultant
Location - North West region with expected travel onsite 2-3 days per week
Outside IR35
Start/End - November - March 2026
Summary
We are seeking an experienced Contact Centre Consultant to lead the setup, management, and operation of both outsourced and insourced contact centres. The successful candidate will have a proven track record in digitalising call centres, tra...