Contact Centre Advisor - Stoke-on-Trent

Holdcroft Motor Group; Stoke-on-Trent; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading automotive service provider is seeking a Contact Centre Advisor to join their After Sales Team in Stoke-on-Trent. The role involves assisting customers with service bookings and MOT requirements, ensuring a high level of customer service while achieving key performance indicators. Ideal candidates will have previous contact centre experience and exceptional customer service skills.

Benefits

Competitive salary, commission and bonus scheme

In-house training programme

Colleague referral bonus scheme

Employee assistance programme

Flu jab

Qualifications

• Proven ability to achieve targets both individually and as part of a team.
• Organised and motivated with excellent customer service skills.
• Confident in handling conflicting demands.

Responsibilities

• Manage inbound and outbound calls efficiently, ensuring excellent customer service.
• Respond quickly to internet enquiries and book services or repairs.
• Proactively contact customers for service scheduling.

Skills

Customer service

Sales

IT literacy

Education

Experience in a contact centre environment

Job description

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Client:

Holdcroft Motor Group

Location:

Stoke-on-Trent, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d5849eb062ed

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Do you have excellent customer service skills and are looking for a new and exciting challenge?

Providing support and assistance as part of our After Sales Team, you will book our customers in for service and MOT suggesting suitable aftercare products or services.

Salary: £22, per annum plus bonus and commission

Location: Head office, Stoke-on-Trent

Hours of work: Monday to Friday, 40 hours a week

• Competitive salary, commission and bonus scheme.
• In house training programme.
• Colleague referral bonus scheme (up to £1,).
• Employee assistance programme.
• Flu jab.

Key responsibilities as a Contact Centre Advisor:

• Deal with inbound and outbound calls to provide a high standard of customer service when booking the customers in for services, MOT’s and repairs for the group.
• Respond quickly and efficiently to customer internet enquiries relating to service and repairs.
• Proactively contact existing customers to discuss and book their service and MOT requirements.
• Establish customers drop off and collection requirements or arrange alternative transport where necessary.
• Ensure service bookings and appointments are managed efficiently and meet set manufacturer criteria.
• Upsell additional products to customers, such as seasonal products and extras to hit KPI’s.

Required skills as a Contact Centre Advisor:

• Ability to achieve targets both individually and as a team.
• Organised and motivated.
• Previous experience in a contact centre environment.
• IT and computer literate and ability to use company systems.
• Excellent customer service and sales skills.
• Can confidently handle conflicting demands