Contact Centre Advisor L&Q Energy - 5710

L&Q; Trafford; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

L&Q is seeking a Contact Centre Advisor to join their dynamic Energy Team in Trafford. The role offers a permanent position with full-time hours, focusing on customer service in heating and hot water systems. Ideal candidates will have excellent communication skills, problem-solving abilities, and experience in customer-facing roles. With competitive benefits and opportunities for personal development, this position is essential for delivering exceptional service and supporting the growing customer base.

Benefits

28 days holiday (rising to 31)

Pension scheme

Employee assistance program

Life assurance

Flexible working arrangements

Qualifications

• Experience delivering excellent customer service in demanding environments.
• Strong problem-solving skills for effective results.
• Interpersonal skills for phone, email, and face-to-face communication.
• Experience in debt management and payment plans.
• Desirable experience in communal heating, metering, and billing.

Responsibilities

• Provide frontline service to customers with heating and hot water.
• Resolve calls on first contact and assist with billing inquiries.
• Book engineers and manage schedules.

Skills

Customer service

Problem-solving

Interpersonal skills

IT skills

Debt management

Job description

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Contact Centre Advisor L&Q Energy - 5710, Trafford

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Client:

L&Q

Location:

Trafford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5160c54ed274

Job Views:

44

Posted:

24.06.2025

Expiry Date:

08.08.2025

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Job Description:

Title: Contact Centre Advisor within L&Q Energy

Contact Type: Permanent Full time 35 hours

Location: London E15 or Manchester M33

Persona: Agile/Hybrid working (20-40% office based)

Salary: £25,995 or £22,081 per annum

Closing date for applications: 6th June 2024 9am

Interviews will be held on: 13th June 2024

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

An exciting opportunity has arisen to join our dynamic, forward-thinking, Energy Team. The successful candidate will have a passion for providing excellent customer service and making a difference.

Within the L&Q Energy Customer Services Team, the Contact Centre Advisors provide frontline service to customers with heating and hot water from communal and district systems. Responsibilities include resolving calls on first contact, assisting with metering and billing inquiries, fixing heating and hot water issues, managing schedules, and booking engineers. They are vital to delivering an excellent customer experience and supporting our operations team.

With a growing heat customer base expected to expand from 8,000 to over 30,000, this is an exciting time to join L&Q Energy. We offer opportunities for personal development, career progression, and job satisfaction. Our Contact Centre Advisors help meet customer needs and contribute to the team's success.

The ideal candidate will be customer-focused, with excellent communication skills, attention to detail, and willingness to go the extra mile. Required skills and experience include:

• Experience delivering excellent customer service in demanding environments.
• Strong problem-solving skills for effective results.
• Interpersonal skills for phone, email, and face-to-face communication.
• IT skills with experience in relevant systems and CRM software, and the ability to learn new IT packages.
• Experience in debt management and setting up payment plans.
• Experience in communal heating, metering, and billing is desirable.

Our commitments:

At L&Q, we value our people. We invest in training and development to ensure our workforce is motivated and well-trained. Benefits include 28 days holiday (rising to 31), a pension scheme, employee assistance, and life assurance.

We support work-life balance and offer flexible working arrangements, including part-time and job sharing options. We are committed to diversity and inclusion, being Stonewall Diversity Champions, Disability Confident employers, and signatories of Time to Change.

We also support environmental and social responsibility initiatives, aiming to create sustainable communities. L&Q is a charitable housing association, housing around 250,000 people in over 110,000 homes across London, South East, and North West England. Our mission is to provide affordable homes and build thriving communities through our social and commercial efforts.