Contact Centre Advisor

Johnsons Cars Ltd; West Midlands; On-site; GBP 26,000; Full time

Job summary

A leading automotive dealership in Redditch is seeking Inbound and Outbound Advisors to join their contact center team. This role involves receiving and making calls, securing service bookings, and delivering exceptional customer service. Previous experience is not required, but customer service experience is preferred. The position offers a competitive OTE of £25,369 and a range of employee benefits including birthday leave and company pension scheme.

Benefits

Birthday Leave

Company Pension Scheme

Staff Discounts

Optional Benefits

Qualifications

• Previous contact centre experience is beneficial but not required.
• Customer service experience is preferred.

Responsibilities

• Receive and make telephone calls.
• Secure bookings for service, MOT, and repairs.
• Maximize upsell opportunities.
• Deliver high levels of customer service.

Skills

Excellent telephone manner

Outgoing personality

Motivated individual

Job description

The Vacancy

Are you ready to rev up your career in the automotive industry? At Johnsons Cars, we're not just selling cars; we're creating exceptional experiences for our customers.

Johnsons Cars are one of the UK’s leading independent Franchise Dealership Networks, with 53 multi-award-winning Dealerships across the UK. Established in 1999, we have grown rapidly to represent a variety of global car manufacturers with 15 marques in total, including Volkswagen, Skoda, Seat, Hyundai, Ford, Honda, Suzuki, Fiat, Alfa Romeo, and Mazda.

We are looking for an Inbound and Outbound advisors to join our team at our contact centre located in Redditch. Previous contact centre experience not required (although would be beneficial) Full training will be provided. Customer service experience is preferred.

This role is working Monday to Friday on one of the following shift patterns- Monday to Friday 8am to 5pm or Monday to Friday 08:30am to 17:30pm. OTE is £25,369

Why Johnsons Cars?

Benefits

We pride ourselves on maintaining the highest standards of professionalism and integrity. At Johnsons Cars, we are more than just a workplace; we are a team. We value our employees and offer a host of benefits that set us apart from the rest:

• Birthday Leave: We know family time is important to our people, so on your birthday you get an extra paid day off to celebrate with your nearest and dearest.
• Company Pension Scheme: You will be entered into our Company Pension Scheme to help you plan for your future.
• Staff Discounts: Enjoy discounts on all 17 of our iconic brands for vehicle sales, servicing, parts and labour.
• More Discounts: Access to our benefits platform where you can take advantage of a host of different discounts from fitness gadgets to your weekly loaf.
• Dentist on Demand: Your health is important to us, and that includes your dental health. All employees have access to on-demand dental services.
• Optional Benefits: We offer a range of optional benefits, including healthcare cash plans.
  
  

Role & Responsibilities

• Receiving/making telephone calls
• Secure bookings for service, MOT and/or repairs
• Be knowledgeable about the services available
• Maximise every upsell opportunity
• Deliver the very highest levels of customer service
  
  

The Ideal Candidate Will Have

• Excellent telephone manner
• Outgoing personality
• Motivated individual
  
  

What We Offer

Joining our team means you'll be part of a dynamic and rewarding environment. You can expect:

• 31 days paid annual leave, increasing to 33 with longevity of service.
• Industry-leading product and manufacturer training to support your growth and success.
• For those who want to progress and show potential we have an internal training academy and partnership with some of the best Automotive Management trainers to give you the skills needed to elevate your career.
  
  

The Company

Welcome to Johnsons Cars, we are one of the UKs biggest independent dealer groups with a nationwide presence spanning 58 sites across the country. Proudly representing 17 esteemed brands, we are dedicated to delivering exceptional service to our valued customers.

As well as our dealership network we also have a number of vehicle parts operations as well as our Fleet Services business. As an employer we embody a culture of continuous growth and success. by joining Johnsons cars you'll become part of a team that thrives of delivering exceptional service to our customers whilst providing a platform for your personal and professional growth. At Johnsons your career is as important as the outstanding service we provide to our customers.

The Benefits

Benefit 1

Benefit 2

Benefit 3

Benefit 4

The Values

• Innovation
  
  

We are creative and fearless in our work.

• Accountability
  
  

We take ownership of our work and lead from the front.

• Teamwork
  
  

We collaborate widely and build supportive environments.

Life Assurance

Company Pension Scheme

Birthday Leave

Enhanced Holiday entitlement

Staff Discounts

Johnsons Benefits Platform

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