Contact Centre Advisor

Schindler Group; Coventry; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company that enhances urban life through innovative transport solutions. This role offers a chance to contribute to a purpose-driven organization, where your development is prioritized, and your diverse skills are valued. As part of the team, you'll play a crucial role in ensuring customer satisfaction and support, helping to shape the future of accessible and sustainable cities. If you're ready to embark on a rewarding journey, this opportunity is for you!

Qualifications

• Proven experience in contact/call center roles with strong communication skills.
• Ability to handle customer issues and maintain accurate data records.

Responsibilities

• Support and influence the customer experience by resolving issues.
• Work flexible hours, including weekends, to ensure team support.

Skills

Contact / Call centre experience

CRM Recording

Data Entry skills

SAP (CRM)

Communication skills

Flexibility with working hours

Diplomatic skills

Customer issue resolution

Tools

SAP

Job description

Location: Coventry, England, United Kingdom
Job ID: 80248

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

Candidate Requirements:

• Proven Contact / Call centre (IT & Systems) experience
• CRM Recording and accurate Data Entry skills
• Experience of SAP (CRM) would be ideal
• Exemplary communication skills
• Flexibility with working hours to ensure adequate support for the team
• Flexibility to work some weekends and evenings, in accordance with the shift pattern/rota
• Diplomatic and Sensitivity skills - for dealing with emergencies and issues
• The ability to support and influence the wider customer experience
• Ability to proactively resolve customer issues, concerns and complaints

What’s in it for you?

• Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day.
• Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
• Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler! Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.