Contact Centre Advisor

AAH Pharmaceuticals; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading medical supplier in the UK is seeking a Contact Centre Advisor in Birmingham. This role involves efficiently answering inbound calls, processing orders, and resolving customer queries. Ideal candidates will possess strong communication skills and a background in customer service. The position offers a supportive environment focused on continuous improvement, comprehensive benefits, and opportunities for growth within the company. Join a team committed to making a difference in healthcare delivery across the UK.

Benefits

20 Days Annual Leave increasing to 25

Market-leading maternity, paternity, and adoption leave

Employee assistance programme

Qualifications

• Experience in a call centre or customer service environment is desirable.
• Strong ability to communicate effectively with customers.
• Must be approachable and a 'people person'.

Responsibilities

• Promptly answer inbound calls from customers and colleagues.
• Deal with order queries and complaints efficiently.
• Take new orders over the phone.

Skills

Strong communication skills

Customer service experience

Ability to work in a fast-paced environment

Job description

About The Role

As a Contact Centre Advisor at AAH, your main responsibility will be to promptly answer inbound calls from customers and colleagues across the UK. Working within given targets will be a key focus of this role, whist always offering excellent customer service.

You will take new orders over the phone and deal with order queries and complaints, ensuring that any complaints are handled through the appropriate channels and are resolved in a timely manner. Together we will continue to deliver an efficient, safe and vital healthcare service to our customers.

Why AAH?

AAH is the leading medical supplier in the UK, impacting millions of people across thousands of communities. From our network of branches, we distribute lifesaving medicines twice daily to pharmacies, hospitals and GP practices. We work collectively to make a difference. We don’t believe in standing still, so we are investing in our future by transforming our branch network to ensure timely and safe delivery of our valued goods. By working for AAH you’ll have access to training and development programmes at all stages of your career through one of our many pathways – whether it’s a step into management, a regional role or even at our head office – the opportunities are endless.

Benefits

Our ability to shape the future of healthcare depends on the passion and hard work of our people. In return for performing your role, the benefits you will receive are:

• 20 Days Annual Leave – rising by 1 day per year of service up to 25 days.
• Market‑leading maternity, paternity and adoption leave
• Full support from our employee assistance programme, including a health and well‑being app

About You

To be successful in this position, you will need to be a ‘people person’, a strong communicator, and able to work in a fast‑paced environment. Experience in a call centre or customer service environment is desirable and the ability to communicate well is essential.

About Us

At AAH, you’ll be part of a team playing a vital role in one of the UK’s largest pharmaceutical and healthcare distribution networks. Every day, we make a difference in millions of lives by delivering lifesaving medicines from our network of branches to pharmacies, hospitals, and GP practices across thousands of communities.

We operate with purpose and integrity, guided by our ICARE values, and are proud of the inclusive, collaborative culture we’ve built. We don’t believe in standing still, so we are investing in our future by transforming our branch network to ensure timely and safe delivery of our valued goods.

As part of our commitment to responsible business practices, we’re actively working to reduce our environmental impact. From modernising our delivery fleet and optimising routes to minimising waste and improving energy efficiency across our operations, we’re supporting a more sustainable future for the communities we serve.

We are an equal opportunities employer, committed to diversity and inclusion. Our person‑centred approach to recruitment ensures a fair and welcoming experience, free from discrimination and bias. If you require any reasonable adjustments due to a disability or medical condition, please let our recruitment team know so we can support you throughout the process.