Contact Centre Advisor

Cyngor Sir Ceredigion County Council; Aberystwyth; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A local government council in Aberystwyth is seeking a motivated Contact Centre Advisor to join their Customer Contact team. The role involves handling all telephone enquiries in a busy environment while providing quality service to customers. The ideal candidate should possess excellent problem-solving skills and a commitment to service excellence. Opportunities for hybrid working and a range of employee benefits are offered.

Benefits

Competitive annual leave allowance

Enhanced family benefits

Lifestyle savings scheme

Generous employer pension scheme

Learning and development opportunities

Qualifications

• Experience in a high volume contact centre is preferred.
• Ability to provide information in accordance with Council policy.
• Bilingual in Welsh and English is an advantage.

Responsibilities

• Deal with all telephone enquiries within a high volume contact centre.
• Provide high quality information and advice service to customers.
• Maintain a polite and approachable demeanor.

Skills

Customer service orientation

Problem-solving skills

Politeness and approachability

Job description

We operate a bilingual policy. All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.

If you are motivated by delivering first class customer service and committed to improving the customer experience then we would like to hear from you!

We are looking to recruit an enthusiastic Contact Centre Advisor to join our Customer Contact team.

As a Contact Centre Advisor you will:

• deal with all telephone enquiries within a high volume contact centre
• provide a high quality information and advice service to customers in accordance with Council policy and strategy relating to customer care.
• be polite, approachable and have great problem solving skills

In exchange for your skills and commitment, we will offer in return the opportunity to work in a forward thinking and ambitious organisation located in an area recognised for its beautiful landscapes and beaches.

Additionally, we offer a range of employee benefits including, competitive annual leave allowance, enhanced family benefits, lifestyle savings, employee health and wellbeing packages, and a generous pension contribution scheme. More information about our wide-ranging employee benefits can be found here .

Furthermore, to ensure work/life balance the successful candidate will also have access to the discretionary benefit of hybrid working with the option to work from home or in an office location (subject to certain conditions being met).

We are committed to investing in our people and will not only provide support to enable you to quickly and confidently take ownership of your role’s key areas of responsibility but in addition, we will support your development in order that you can progress your career with us.

Note: We reserve the right to extend the application closing date.

What we offer

Work-life balance

Lifestyle savings scheme

Generous employer pension scheme

Cycle to work scheme

Learning and development

Where you'll work

Customer Contact & ICT

Our service has a range of responsibilities from providing advice and support to the residents of Ceredigion to providing corporate support via our ICT, reception and mailroom teams. Our service is responsible for the following functions:

• Civil Registration: Birth, deaths and marriages.
• Corporate Customer Services: Blue badge; Contact centre; Mailroom and scanning; Receptions.
• ICT and Information Management: Archives and modern records; ICT support;Infrastructure and security; Project and application support; Reprographics, Technical support, Software development.
• Library Services

Canolfan Rheidol Our Aberystwyth office, Canolfan Rheidol is an award winning building. The office, with its open plan design, provides an excellent space for collaborative working.
Read more Aberystwyth Aberystwyth is a lively university town, seaside resort complete with promenade and pier, and thesetting of atmospheric TV drama Hinterland.
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