Contact Center - Solution Engineer

Zoom; United Kingdom; Hybrid; USD 146,000 - 320,000; Full time

Job summary

A leading communication platform provider is seeking a Contact Center Solutions Engineer to design and implement effective solutions. This role involves collaborating with teams to ensure optimal technology integration and providing support and training. The ideal candidate should have a Bachelor's in IT and experience in contact center technologies. The position offers a flexible work environment and competitive compensation.

Benefits

Comprehensive benefits program

Flexible work environment

Career development opportunities

Qualifications

• Bachelor's in a relevant field required.
• Experience with contact center technologies is essential.
• Strong communication and teamwork skills are necessary.

Responsibilities

• Design and implement contact center solutions based on business requirements.
• Collaborate with stakeholders to gather technical requirements.
• Optimize technologies to improve customer experience.

Skills

Communication skills

Problem-solving abilities

Interpersonal skills

Expertise in contact center technologies

Technical troubleshooting

Education

Bachelor's in Computer Science, Information Technology, or related field

Tools

IVR

ACD

CTI

CRM systems

Job description

Bring teams together, reimagine workspaces, engage new audiences, and delight your customers - all on the Zoom platform you know and love.

• Industry: Telecom, Information Technology, Software, Technology

What you can expect

Zoom is looking to grow its global Contact Center Solution Engineering team. Do you have a passion for working with customers? Do you have experience working in the Contact Center industry? Do you have a passion for diving into technology that powers better customer experiences? If so, we would love to have you join us here at Zoom!

About the Team

The Contact Center Solutions Engineer designs, implements, and optimizes solutions to meet organizational and customer needs. They collaborate with cross-functional teams to ensure seamless integration and functionality of technologies.

Responsibilities

• Designing and implementing contact center solutions to meet business requirements and customer needs
• Collaborating with stakeholders to gather requirements and provide technical expertise for contact center projects
• Optimizing contact center technologies to improve efficiency and customer experience
• Troubleshooting and resolving technical issues related to contact center solutions
• Providing training and support to end users on contact center technologies and best practices
• Staying updated on industry trends and best practices in contact center solutions

What you can expect

Zoom is looking to grow its global Contact Center Solution Engineering team. Do you have a passion for working with customers? Do you have experience working in the Contact Center industry? Do you have a passion for diving into technology that powers better customer experiences? If so, we would love to have you join us here at Zoom!

About the Team

The Contact Center Solutions Engineer designs, implements, and optimizes solutions to meet organizational and customer needs. They collaborate with cross-functional teams to ensure seamless integration and functionality of technologies.

Responsibilities

• Designing and implementing contact center solutions to meet business requirements and customer needs
• Collaborating with stakeholders to gather requirements and provide technical expertise for contact center projects
• Optimizing contact center technologies to improve efficiency and customer experience
• Troubleshooting and resolving technical issues related to contact center solutions
• Providing training and support to end users on contact center technologies and best practices
• Staying updated on industry trends and best practices in contact center solutions

What we're looking for

• Possess a Bachelor's in Computer Science, Information Technology, or a related field
• Be proficient in contact center technologies such as IVR, ACD, and CTI
• Possess excellent communication and interpersonal skills for collaborating with cross-functional teams
• Be experienced in designing and implementing contact center solutions
• Have knowledge of telephony systems and call routing strategies
• Be familiar with CRM systems and their integration with contact center solutions
• Possess excellent problem-solving abilities and attention to detail
• Be able to adapt to changing technology and business requirements in the contact center environment

Salary Range or On Target Earnings:

Minimum:
$146,000.00

Maximum:
$319,400.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

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Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

08/30/25

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

#LI-Remote

Client-provided location(s): Flexible / Remote

Job ID: Zoom-f3161181875ac6b6c8ef0cc9068e202e