Contact Center Advisor

Brook Street; Eastleigh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency in Eastleigh is seeking a full-time Contact Centre Advisor for a 12-month contract. Responsibilities include managing inbound and occasional outbound calls while providing exceptional customer service. Ideal candidates will have experience in a contact centre and strong attention to detail. Benefits include pension contributions and generous leave entitlement.

Benefits

Pension contributions

24 days leave + bank holidays

Qualifications

• Experience in a contact centre is preferred.
• Experience with Motor Trade is non-essential.
• Excellent attention to detail is required.

Responsibilities

• Take inbound calls and arrange bookings.
• Make occasional outbound calls as required.
• Upsell where possible.
• Assist with exceptional customer service.

Skills

Customer service

Attention to detail

Inbound and outbound calling

Job description

Brook Street is working with a client that is seeking a Contact Centre Advisor on a Full-Time, 12 Month Contract basis. This is a fully-office-based role Mon-Fri 8-5 highly likely to become permanent.

• To take inbound calls and arrange bookings.
• To make occasional outbound calls as required.
• To upsell where possible.
• To assist with exceptional customer service.

Knowledge, skills, abilities and experience (Desired):

Experience in Contact Centre

Experience with Motor Trade (non-essential)

Excellent attention to detail

Company Benefits

• Pension contributions
• 24 days leave + bank holidays

Brook Street NMR is acting as an Employment Business in relation to this vacancy.

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