Consumer Relations Representative (5 months FTC)

Sportyjob; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

An international lifestyle brand is seeking a Consumer Relations Representative in London for a 5-month contract. The candidate will provide exceptional customer service across multiple channels. Ideal applicants are adaptable team players with a passion for fashion. The position offers 27 days of holidays, discounts, and hybrid working arrangements.

Benefits

27 days of holidays plus bank holidays

Discounts and perks

Opportunities for growth and development

Hybrid and flexible working arrangements

Qualifications

• Previous experience in a customer service role is a plus.
• An interest in fashion and our brands.
• Adaptable and self-starter with passion, enthusiasm, and focus.

Responsibilities

• Provide proactive customer service across various channels.
• Advise on current trends and local knowledge.
• Collaborate with Customer Resolution team for order fulfillment.

Skills

Customer service experience

Excellent communication

Problem-solving skills

Attention to detail

Team player

Job description

Consumer Relations Representative (5 months FTC)

At Deckers Brands, we believe that every employee can bring their authentic self, is valued and supported, both at work and beyond. Our mission is to deliver exceptional results, create an amazing workplace, and positively impact our communities and the world around us.

The Role:

As the Consumer Relations Representative, you will provide seamless customer service across our brands: HOKA, UGG, Teva.

We are seeking friendly and courteous team members to act as advocates for our brands, communicating with consumers via telephone, email, web chat, and social media.

Your Impact

• Provide excellent, proactive customer service at all contact points, ensuring seamless communication via telephone, email, web chat, and social media.

• Act as a country specialist to advise on current trends and local knowledge.

• Collaborate closely with the Customer Resolution team to ensure order fulfillment.

• Utilize and analyze consumer feedback to enhance process improvements and improve the consumer experience.

• Participate in consumer experience projects with the broader business.

• Promote a 'One Team' spirit by demonstrating teamwork and supporting colleagues.

COME AS YOU ARE

We celebrate diversity in background, experiences, and identity. We are committed to an inclusive and equitable workplace where all employees can come as they are. We believe diverse perspectives make us stronger and better together.

Who You Are

• An adaptable team player.

• An excellent communicator and collaborator with stakeholders across the business.

• A self-starter with passion, enthusiasm, and focus.

• A proactive problem solver with a customer-centric mindset.

• Detail-oriented with the ability to resolve queries over phone, email, and online chat.

We would love to hear from people with:

• Previous experience in a customer service role is a plus.

• An interest in fashion and our brands.

• Availability to start on 8 September 2025.

What We Will Give You:

• 27 days of holidays per year, plus bank holidays and some time off, with the possibility of half-day Fridays if work is completed.

• Discounts, perks, volunteering opportunities, and other benefits as a valued team member.

• Opportunities for growth and development, including our Global Mentorship Program.

• Hybrid and flexible working arrangements.

Equal Employment Opportunity

Diversity and inclusion are vital to our success. We are proud to be an equal opportunity employer, welcoming applicants of all backgrounds, identities, and experiences. We celebrate all parts of your identity and encourage you to apply.

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