Consumer Relations Representative (5 months FTC)

Deckers Brands; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A consumer goods company in London is seeking a Consumer Relations Representative for a 5-month FTC. You will provide seamless customer service across various brands through phone, email, and chat. Ideal candidates are excellent communicators with a customer-centric mindset, and previous experience in customer service is a plus. This role offers hybrid working, 27 days holidays, and various perks.

Benefits

27 days holidays plus bank holidays

Discounts and perks

Growth and development opportunities

Qualifications

• Adaptable and a team player.
• Self-starter with passion and enthusiasm.
• Proactive problem solver with a customer-centric mindset.

Responsibilities

• Deliver excellent customer service via various communication channels.
• Collaborate with Customer Resolution team and improve consumer experience.
• Act as a country specialist advising on trends and local knowledge.

Skills

Excellent communication

Problem-solving

Team player

Detail-oriented

Education

Previous experience in Customer Service

Job description

Consumer Relations Representative (5 months FTC) page is loaded

Consumer Relations Representative (5 months FTC)

Apply remote type Hybrid locations London, England London, United Kingdom time type Full time posted on Posted Yesterday time left to apply End Date: August 15, 2025 (12 days left to apply) job requisition id 18902

Consumer Relations Representative (5 months FTC)

At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, be valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, create an amazing workplace, and positively impact communities and the world around us.

The Role:

As the Consumer Relations Representative, you will provide seamless customer service to our customers across our brands: HOKA, UGG, Teva.

We’re looking for friendly and courteous team members to act as advocates for our brands when communicating to our consumers via telephone, email, web chat, and social media.

Your Impact

• Deliver excellent, proactive customer service at all contact points, ensuring seamless communication via telephone, email, web chat, and social media.

• Act as a country specialist for your market, advising on current trends and local knowledge.

• Collaborate closely with the Customer Resolution team to ensure order fulfillment.

• Use and analyze all consumer feedback to improve processes and enhance the consumer experience.

• Participate in consumer experience projects with the wider business.

• Promote ‘One team’ spirit by demonstrating meaningful teamwork and supporting colleagues.

COME AS YOU ARE

We celebrate diversity—of your background, experiences, and identity. We are committed to an inclusive and equitable workplace where all employees can come as they are. Bringing different perspectives makes us better together.

Who You Are

• An adaptable individual and a team player.

• An excellent communicator and collaborator with stakeholders across the business.

• A self-starter with passion, enthusiasm, and focus.

• A proactive problem solver with a customer-centric mindset.

• Detail-oriented with keen observation skills.

• Capable of resolving queries via phone, email, and online chat.

We would Love to Hear from People with:

• Previous experience in a Customer Service role is a plus.

• An interest in fashion/apparel industry and our brands.

• Availability to start on 8 September 2025.

What We Will Give You:

• 27 days holidays per year plus bank holidays and some time off, with options like half-day Fridays.

• Extras, discounts, perks, volunteering opportunities—being part of Deckers Brands offers various benefits.

• Growth and development opportunities, including global mentorship programs.

• Hybrid and flexible working environment.

Equal Employment Opportunity

Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer, welcoming applicants of all backgrounds and identities.

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About Us

More than Just a Footwear Company

From our corporate offices to our retail stores, Deckers Brands embodies an adventurous, independent spirit. We are committed to helping people pursue their passions and succeed, offering opportunities to grow, create, and impact positively.

We prioritize making a difference in people’s lives through our products and our people. We are spirited, unafraid of challenges, and ready to rally around causes. Our goal is for our people to thrive, reach their full potential, and enjoy their journey with us.