Consumer Relations Intern

Church & Dwight Co., Inc.; Greater London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

9% matched pension contribution

24 days annual leave + Bank Holidays

Life assurance

Health cash back scheme

Job summary

Church & Dwight UK Ltd is seeking a motivated Consumer Engagement Intern to join the Global Consumer Engagement Team and help connect with customers worldwide. You’ll handle consumer feedback, including claims and quality issues, and help deliver outstanding service across our brands.

Currently pursuing an undergraduate or postgraduate degree in Business or Communications, you will collaborate with internal teams and external partners, gain hands-on experience, and develop strategies to enhance

Qualifications

• Currently pursuing an undergraduate or postgraduate degree in Business, Communications, or a related field.
• Excellent written and verbal communication skills.
• Proactive, collaborative team player with a can-do attitude.
• Proficient in MS Office (Word, Excel, PowerPoint).

Responsibilities

• Manage consumer feedback and complaints with timely resolutions.
• Investigate quality issues and coordinate corrective actions.
• Handle claims and reimbursements.
• Analyze feedback to identify trends and improvement areas.
• Support development of consumer engagement strategies.
• Maintain relationships with external contractors.
• Participate in project meetings across departments.

Skills

Communication skills

Team player

Can-do attitude

Education

Undergrad or Postgrad in Business/Communications

Tools

MS Office Suite

Job description

A collective energy and ambition. A place where you can make a real difference. We’re a company that genuinely cares about our people, our products, our consumers and the environment. Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries. United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win.

Are you eager to gain hands-on experience in consumer engagement? Do you have a passion for delivering exceptional customer service? If so, we want you on our team! Join us as a Consumer Engagement Intern and play a crucial role in connecting with our valued customers across the globe. As a Consumer Engagement Intern, you'll support the Global Consumer Engagement Team by handling consumer feedback, including claims, quality issues, and ensuring top-notch customer service. You'll work with products ranging from Cosmetics and Food Supplements to Medical Devices and Pharmaceuticals, collaborating with both in-house and external partners.

Key Responsibilities

• Manage consumer feedback and complaints, ensuring timely resolutions.
• Investigate quality issues and coordinate corrective actions.
• Efficiently handle claims and reimbursements.
• Analyze consumer feedback to identify trends and improvement areas.
• Support the development of consumer engagement strategies.
• Maintain business relationships with external contractors.
• Participate in project meetings across various departments.

The ideal candidate will have excellent verbal and written communication skills, a proactive "can do" attitude, and a desire for continuous improvement. You should be a team player with an enquiring mind and be proficient in MS Office, including Word, Excel, and PowerPoint.

Education & Experience

Currently pursuing an undergraduate or postgraduate degree in Business, Communications, or a related field.

Benefits & Compensation

• competitive salary package
• a Company performance-related bonus
• 9% matched pension contribution
• 24 days annual leave + Bank Holidays
• life assurance
• a health cash back scheme
• as well as many other exciting opportunities for recognition along the way.

About Church & Dwight

You may be more familiar with our products than with our company name. Batiste dry shampoo, Pearl Drops Whitening tooth polish, Arm & Hammer baking soda toothpaste, Femfresh Intimate wash, Orajel toothache & ulcer relief, Sterimar natural sea water nasal spray, Hero Mighty Patch, The Breath Co Mouthwash and Nair hair removal products all of which form part of our exciting brands. Church & Dwight UK Ltd are based in Folkestone, Kent, where we develop, produce & distribute many of our products and work with Sofibel in Paris and Church & Dwight GmbH in Frankfurt, Germany to form the European team. We are part of Church & Dwight Co. Inc. based in New Jersey, USA. In the UK we employ over 400 people who undertake a range of roles from Research & Development & Marketing through to Purchasing, Production and Supply Chain. These teams are supported by departments such as Finance & Human Resources.