Consumer Product Strategy Analyst III - Change Management

Bank of America; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial institution seeks a data analyst for their Change Management team in Belfast. You will apply your analytical skills to support strategic decisions, enhance customer experience, and mitigate risks. Responsibilities include data analysis, report generation, and coordinating with various teams to drive business improvements.

Qualifications

• Minimum 2 years experience in Fraud/Claims or Leadership roles.
• Strong analytical skills, effective communication, and attention to detail.

Responsibilities

• Coordinate initiatives with multiple teams and analyze financial models.
• Produce and present performance reports for senior management.

Skills

Analytical & Critical Thinking

Business Analytics & Intelligence

Data Quality & Fraud Management

Communication & Problem Solving

Tools

Excel

SQL

SAS

Tableau

Job description

Job Description:

This role involves performing complex analysis and modeling to minimize loss exposure and enhance customer experience. Responsibilities include utilizing systems such as Excel, SAS, SQL, Tableau, and relational databases to support strategic decision-making, evaluate fraud risks, and propose policy changes within segmentation structures.

The position is within the Change Management team under the Workforce Strategy, Forecasting and Performance, Reporting & Diagnostics organization in Client Protection. Key priorities include managing tracking systems, regulatory impact analysis, SOP development, and functional training.

Responsibilities:

• Coordinate initiatives with Capacity, Workforce, Loss Forecasting, and Reporting teams
• Engage with LOB and partners to determine FTE needs
• Use data analysis to recommend business improvements
• Analyze financial models, market data, and portfolio trends to enhance risk management and profitability
• Produce and present performance reports for senior management

The routine includes monthly capacity reviews, developing business relationships, and enhancing skills in Excel and executive communication.

Required Qualifications:

• Minimum 2 years experience in Fraud/Claims, Support, or Leadership roles
• Proficient in Excel, PowerPoint, Word
• Strong analytical skills and ability to connect data points
• Curiosity and problem-solving mindset
• Effective communication across all leadership levels
• Attention to detail and organizational skills

Desired Qualifications:

• Experience in Fraud Detection or Claims
• Capacity Planning expertise
• Knowledge of Data Mining, Data Analysis, SQL, SAS, Tableau, MicroStrategy
• Project Management and Workforce Management experience

Skills:

• Business Analytics & Intelligence
• Data Quality & Fraud Management
• Monitoring, Surveillance, Testing
• Collaboration & Data Visualization
• Communication & Problem Solving
• Analytical & Critical Thinking
• Trend Analysis & Innovation

Shift: 1st shift (United States of America)

Hours Per Week: 40