Consumer PR Manager

Monzo; London, Cardiff; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Monzo seeks a passionate Consumer PR Manager to enhance its reputation as a leading digital bank. The role involves developing PR strategies, leading impactful campaigns, and managing media relations. Ideal candidates possess storytelling abilities, strong writing skills, and experience in fast-paced PR environments. Flexible working options and a collaborative team atmosphere are part of the package.

Benefits

Flexible working hours

Learning budget for development

Work-from-home support

Qualifications

• Experience in a fast-paced consumer PR environment, preferably agency-side.
• Strong writing skills and a flair for creative, engaging content.
• Excellent organizational skills with an ability to manage multiple projects.

Responsibilities

• Support the execution of the consumer PR strategy.
• Lead and deliver creative campaigns in collaboration with internal teams.
• Manage a proactive press office and drive PR strategies for product launches.

Skills

Storytelling

Creative Content Creation

Media Relations

Organizational Skills

Job description

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ️

We’re looking for a talented Consumer PR Manager who’s passionate about their craft and excited by what we’re building at Monzo.

In this role, you’ll be a key member of our press and communications team, helping to grow Monzo’s reputation as a leading digital bank - one that’s scaling quickly, with our customers at the centre of everything we do.

Reporting to the Senior Brand PR Manager, you’ll support the delivery of our consumer communications strategy. This includes everything from leading creative campaigns and running a proactive press office, to announcing product launches, sharing customer stories, and responding to media opportunities. You’ll be a strong advocate for clear, impactful communication and a champion of our mission and values.

You’ll be hands-on, collaborative, and bring a thoughtful, strategic approach to your work. You know how to build meaningful relationships with journalists, identify compelling stories, and help bring our brand to life through smart, effective PR.

• Support the execution of the consumer PR strategy, ensuring alignment across campaigns and initiatives.
• Lead and deliver creative campaigns in collaboration with in-house teams and agency partners.
• Manage a proactive press office: handle media enquiries, craft messaging, and write compelling stories.
• Drive PR strategies and implementation for product launches, milestones, and key consumer moments.
• Create high-quality content including press releases, opinion pieces, interviews, Q&As, and messaging.
• Monitor, evaluate, and report on media coverage to assess performance and demonstrate ROI.
• Work cross-functionally to uncover data-driven stories, pitch to media, and stay ahead of industry trends.

We’d love to hear from you if…

• Bring experience in a fast-paced consumer PR environment, ideally agency-side at Account Director level.
• Excel at storytelling with strong writing skills and a flair for creative, engaging content.
• Thrive on building media relationships, pitching stories, and seizing newsjacking opportunities.
• Are a proactive self-starter and collaborative team player with sharp attention to detail.
• Possess excellent organisational skills to manage multiple projects, prioritise effectively, and meet tight deadlines.
• Communicate clearly and confidently with all stakeholders, including senior leadership.
• Have a passion for Monzo’s mission, using data to uncover stories and track performance, while staying ahead of trends and industry themes.

What’s in it for you

This role can be based in our London or Cardiff office, or distributed working within the UK (with regular meetings in London and potential international travel).

We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.

Substantial learning budget each year for executive development, conferences, and industry engagements.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide comprehensive support for your work-from-home setup.

The application journey has 4 key steps

• Interview with the Hiring Manager
• Task Presentation
• Role Specific & Behavioural Interview

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo.You can read them here.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to [e-mail] You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage

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