Consumer & Media Insights Manager

TN United Kingdom; London; On-site; GBP 45,000 - 80,000; Full time

Job summary

An innovative company seeks a Consumer & Media Insights Manager to drive impactful strategies through market and consumer insights. In this dynamic role, you'll collaborate with cross-functional teams, leveraging your analytical skills to deliver actionable insights that shape brand strategies. You'll manage local market research, providing valuable intelligence to stay ahead of trends. This position offers an exciting opportunity to work in a fast-paced environment, contributing to sustainability initiatives while developing your skills and relationships across the organization. Join a passionate team focused on excellence and innovation.

Benefits

Private Medical Insurance

Pension Plan

Employee Assistance Program

Arts & Culture Ticket Discounts

CHANEL Product Discounts

Service Awards Programme

Qualifications

• 2+ years in an Insights-focused role with strong analytical skills.
• Experience in qualitative and quantitative research methodologies.

Responsibilities

• Deliver monthly insights on client voices and trending topics.
• Manage local market research studies and relationships with agencies.

Skills

Consumer and Market Research

Analytical Skills

Qualitative and Quantitative Research

Communication Skills

Organizational Skills

Social Analytics

Education

Degree in Marketing or Related Field

Tools

Meltwater

Radarly

Job description

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Consumer & Media Insights Manager, London

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Client:

CHANEL

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

e00e83e3c1b8

Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Consumer & Media Insights Manager, UK

Location: CHANEL, 5 Barlow Place, London UK

Reports to: Media Director

Contract : 12-month fixed term contract

Your role @CHANEL:

The Consumer and Media Insights Manager works alongside the UK Media team, as well as other cross-functional teams across all Divisions, to proactively surface relevant market, consumer and behavioural insights based on knowledge of divisional objectives and key challenges. In this role you will also contribute to Media briefs and PCAs, applying your analytical and reasoning skills to help develop winning strategies. You will maintain close liaison with Global Insight & Foresight and Innovation teams to keep abreast of the House’s strategic priorities and collaborate on cross-market projects as required.

What impact you can create at Chanel:

• In-house Social Listening: Deliver monthly reporting that provides real-time insights on the voice of clients and potential clients as well as trending topics by categoryProactively surface relevant insights based on knowledge of divisional objectives and key challenges, as well as answering ad hoc requests
• In-depth analysis of Brand tracking data Enrich the UK business teams with regular and actionable insights, including how results differ by category, as well as regional and age splits.Utilise knowledge of market and consumer trends to provide the why to the behaviours revealed by the data
• Regular Business Intelligence & Trends updates: Keep up-to-date with industry and category reporting to identify and extract learnings relevant to the UK market, including the competitive landscape, in order to feed local discussions/ strategiesHelp the Brand stay ahead of the market by supporting teams with emerging market, consumer and behavioural trends that may impact our future
• Market Research (Qual and Quant) Manage all local market research studies, including identifying and building relationships with specialist external agenciesUtilise research expertise to challenge and refine both internal briefs and agency proposals in order to ensure the right methodology and the most cost-effective approach is usedAssist with any UK-based fieldwork for Global research studies as needed

What you will bring to the role:

• Demonstrable experience in consumer and market research, ideally with at least 2 years’ experience in an Insights-focused role:Expertise in qualitative and quantitative research methodologies, especially brand tracking researchStrong analytical skills to interpret and summarise diverse data sources, as well as historical performance, to produce actionable insightsThe ability to share learnings and strategic recommendations clearly and effectively to key stakeholders, including presenting to senior leadershipCommitment to market research best practices
• Strong organisational skills, with the ability to prioritise effectively and handle multiple workstreams at pace
• Capable of working autonomously and collaboratively, with a proactive and driven mindset to ensure consistent delivery of various projects
• Exceptional communication skills; able to build relationships quickly and challenge the status quo when necessary
• Interest in consumer behaviour and brand relationships, preferably with prior experience in the Luxury and / or Beauty sectors and in-depth knowledge of the competitive landscape
• Understanding of social analytics, with previous experience of Meltwater / Radarly tools highly beneficial
• Prior experience of media planning and measurement advantageous but not essential

You are energised by:

• Being part of a passionate and highly collaborative team, with a shared goal
• Exposure to a dynamic industry with a key focus on leadership and innovation
• Navigating complexity and having a hunger to create and test hypotheses
• Upskilling and bringing new competencies and points of view into the business
• Having a keen eye for detail and taking pride in presentation of your work
• Contributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:Restoring Nature and ClimateInvesting in CircularityAdvancing dignity and prosperityPromoting the autonomy of women

What you will gain from this experience:

• The platform to leverage your cross Divisional knowledge of the House and the key business challenges, to create actionable insights
• The chance to develop your analytical, reasoning and presentation skills to convey insights in a succinct, meaningful and engaging manner
• The opportunity to develop deep and constructive relationships across the Company, both within the Divisions and the Communications disciplines, as well as with the Global Insight & Foresight and Innovation teams
• The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey.

Benefits at CHANEL

Our employee benefits have been created to support you across your professional and personal life by offering you:

• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members,Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
• Financial Wellbeing: Pension, Life Assurance and Retail Discountsacross multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
• Platforms: Multiple Platforms to support across Wellbeing
• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones

*Benefits are eligibility dependant and subject to change at any time