Consumer Lending QC Processor III

Eastern Bank; Wakefield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A regional banking institution in Wakefield is seeking an experienced banking professional to manage Quality Control for consumer loans. You will be responsible for ensuring documentation accuracy, updating loan data, and educating branch staff on compliance and products. Ideal candidates have at least one year of banking experience and strong communication skills. The role offers comprehensive benefits including medical, dental, vision, and retirement plans.

Benefits

Medical, dental, and vision insurance

Retirement plans

Vacation

Tuition reimbursement

Qualifications

• Strong communication and negotiation skills for a fast-paced environment.
• Ability to work independently and seek assistance when necessary.
• Effective communication with branches and other departments.

Responsibilities

• Review originated consumer loans for Quality Control purposes.
• Ensure proper documentation is received and uploaded.
• Update loan origination system data accurately.
• Continuously educate branch staff on product information.

Skills

Communication skills

Negotiation skills

Organizational skills

Multitasking abilities

Attention to detail

Computer skills (Word, Excel)

Education

Minimum 1 year banking experience

Job description

MAJOR RESPONSIBILITIES:

• Review originated consumer loans for Quality Control purposes.
• Ensure proper documentation is received and uploaded to the Loan Origination system.
• Communicate with other departments on any outstanding issues/concerns.
• Update loan origination system data accurately and in compliance, maintaining up-to-date notes for management reporting.
• Continuously educate branch staff on product information, legal requirements, and policy guidelines.
• Process mail, tickets, and checks.
• Assist with administrative duties in the office as needed.
• Support the Compliance Analyst team with HMDA data review, Flood requirements, and regulatory testing as required.
• Participate in projects and new initiatives as needed.

REQUIREMENTS:

• Strong communication and negotiation skills for a fast-paced environment.
• Ability to work independently and seek assistance when necessary.
• Effective communication with branches and other departments.
• Maintain comprehensive application notes throughout the loan process.
• Ensure compliance with all bank policies and procedures.
• Participate in special projects as assigned by management.
• Familiarity with all Consumer Lending products.

Education And Experience:

• Minimum 1 year banking experience preferred; experience with Home Equity Line of Credit is a plus.
• Experience processing consumer lending products preferred.

Skills/Knowledge:

• Excellent communication, organizational, multitasking, and interpersonal skills.
• Attention to detail.
• Strong computer skills (Word, Excel).
• Experience in a high-volume, fast-paced environment.

About Us:

At Eastern Bank, we support our employees' growth and foster an inclusive environment where everyone is treated fairly and encouraged to reach their potential. We offer comprehensive benefits through our Total Rewards program, including medical, dental, vision, life and disability insurance, retirement plans, vacation, and tuition reimbursement.

Eastern Bank is an equal opportunity employer committed to diversity, equity, and inclusion. We encourage candidates who may not meet every qualification but are excited about the role to apply. Our Recruitment team looks forward to connecting with you.