Consumer Energy Debt Support Officer

Citizens Advice; England; On-site; GBP 24,000 - 30,000; Full time

Job summary

Citizens Advice recherche un conseiller de dette pour rejoindre son équipe, offrant un service essentiel aux clients en situation de dette énergétique. Vous travaillerez dans un environnement dynamique et engagé, avec un soutien aux clients vulnérables pour améliorer leur situation financière. Ce rôle offre une opportunité de contribuer significativement à la communauté locale et de bénéficier d'opportunités de formation et développement.

Benefits

Travail hybride

Généralement généreux congés

Stationnement gratuit dans certains bureaux

Inscription à un régime de pension en milieu de travail

Opportunités de formation et développement

Qualifications

• Expérience en engagement avec des clients vulnérables.
• Compétences pour transmettre des informations financières complexes.
• Capacité à travailler en équipe.

Responsibilities

• Fournir des solutions de dette aux clients en difficulté.
• Soutenir les travailleurs de cas de dette par téléphone.
• Négocier avec les créanciers pour le compte des clients.

Skills

Compétences interpersonnelles

Compétences en communication écrite et orale

Compétences en numeracy

Capacité à travailler dans un environnement animé

Job description

This post is funded by the Department for Energy Security and Net Zero (DESNZ) for the profession of a service to clients in England & Wales experiencing Energy Debt. The Consumer Energy Debt Advice (CEDA) service will be a remote debt advice service for clients who present with at least one form of energy debt. It is intended to reduce the impact of personal debt by providing debt solutions to clients.

We want people who are passionate about giving an effective service to those most in need. You will need to demonstrate that you can engage skilfully with clients who are vulnerable and distressed and have proven skills at working in a busy environment.

You will be a highly motivated strong team player with excellent interpersonal and organisational skills. You will have the ability to understand written and oral information of some complexity; have good numeracy skills sufficient to compile accurate financial statements and calculate benefits; and, have effective oral and written communication skills for the purposes of negotiation and reporting.

You will be employed by Citizens Advice Staffordshire South West and work from our office bases. You will be supporting the telephone debt caseworkers to deliver a high quality service.

You’ll empower clients with advice and information to improve their financial situation, as well directly negotiating with creditors. You’ll be passionate about putting our aims and principles into practice.

What’s in it for you?

• Working for a well respected charity that makes a real difference to people’s lives. The role provides a unique insight into the issues facing our local communities and being a part of improving local people’s lives is very rewarding.
• We truly value our colleagues - and we show that in what we offer. This includes hybrid working arrangements and generous leave entitlement including bank holidays, free parking at some offices and the opportunity to enrol in a workplace pension scheme with NEST. We also offer great learning and development opportunities.
  
  

What are we looking for?

• We want to work with people who are passionate about giving an effective service to those most in need.
• You will be a highly motivated strong team player with excellent interpersonal skills. People are our biggest asset, so we build our jobs around you.
  
  

How To Apply

For further details and to request a Job Pack please email [e-mail] specifying which job you are interested in.

Send your CV and covering letter to [e-mail]

Closing date: 12 noon 31st July 2025

If you like working in a dynamic, diverse and friendly environment to support the local community, we would love to hear from you.