Consumer Energy Debt Support Officer

We Manage Jobs(WMJobs); Cannock; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading charity seeks a passionate individual for a hybrid role providing remote debt advice to clients facing energy debt. You'll engage with vulnerable individuals to empower them towards financial stability while supporting a dedicated team. This position offers a rewarding environment, competitive benefits, and opportunities for professional development.

Benefits

Generous leave entitlement including bank holidays

Free parking at some offices

Workplace pension scheme with NEST

Great learning and development opportunities

Qualifications

• Proven skills in a busy environment dealing with vulnerable clients.
• Ability to understand complex information and compile accurate financial statements.

Responsibilities

• Provide remote debt advice to clients facing energy debt.
• Support telephone debt caseworkers and empower clients with information.
• Negotiate with creditors on behalf of clients.

Skills

Interpersonal skills

Organisational skills

Numeracy skills

Effective communication

Job description

Location

A mix of office and home based working across the districts of Stafford Borough, Cannock Chase and South Staffs.

The Role

This post is funded by the Department for Energy Security and Net Zero (DESNZ) for the profession of a service to clients in England & Wales experiencing Energy Debt. The Consumer Energy Debt Advice (CEDA) service will be a remote debt advice service for clients who present with at least one form of energy debt. It is intended to reduce the impact of personal debt by providing debt solutions to clients.

We want people who are passionate about giving an effective service to those most in need. You will need to demonstrate that you can engage skilfully with clients who are vulnerable and distressed and have proven skills at working in a busy environment.

You will be a highly motivated strong team player with excellent interpersonal and organisational skills. You will have the ability to understand written and oral information of some complexity; have good numeracy skills sufficient to compile accurate financial statements and calculate benefits; and, have effective oral and written communication skills for the purposes of negotiation and reporting.

You will be employed by Citizens Advice Staffordshire South West and work from our office bases. You will be supporting the telephone debt caseworkers to deliver a high quality service.

You’ll empower clients with advice and information to improve their financial situation, as well directly negotiating with creditors. You’ll be passionate about putting our aims and principles into practice.

What’s in it for you?

Working for a well respected charity that makes a real difference to people’s lives. The role provides a unique insight into the issues facing our local communities and being a part of improving local people’s lives is very rewarding.

We truly value our colleagues - and we show that in what we offer. This includes hybrid working arrangements and generous leave entitlement including bank holidays, free parking at some offices and the opportunity to enrol in a workplace pension scheme with NEST. We also offer great learning and development opportunities.

What are we looking for?

We want to work with people who are passionate about giving an effective service to those most in need.

You will be a highly motivated strong team player with excellent interpersonal skills. People are our biggest asset, so we build our jobs around you.

How to apply

For further details and to request a Job Pack please email [e-mail] specifying which job you are interested in.

Send your CV and covering letter to [e-mail]

Closing date: 12 noon 31st July 2025

If you like working in a dynamic, diverse and friendly environment to support the local community, we would love to hear from you.