Consumer Duty Manager - Insurance

JR United Kingdom; Chelmsford; On-site; GBP 50,000 - 70,000; Full time

Job summary

Une entreprise d'assurance en forte croissance à Essex recherche un Consumer Duty Manager pour soutenir son développement. Ce rôle comprend le soutien à la conformité avec la Consumer Duty et la création d'une équipe axée sur les résultats pour les clients. Le candidat idéal possède une solide expérience en assurance et une connaissance approfondie des exigences réglementaires.

Qualifications

• Expérience dans une entreprise d'assurance.
• Connaissance de la Consumer Duty.

Responsibilities

• Préparer des documents pour le Conseil et les Comités.
• Assurer la conformité avec les résultats de la Consumer Duty.
• Collaborer avec les parties prenantes pour recueillir les informations nécessaires.

Skills

Compliance

Stakeholder Management

Customer Support Excellence

Job description

Social network you want to login/join with:

Consumer Duty Manager - Insurance, Chelmsford

Client:

HFG Insurance Recruitment

Location:

Chelmsford

Job Category:

Other

EU work permit required:

Yes

Job Views:

1

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

A rapidly-growing personal lines insurance business based in Essex is seeking a Customer Outcomes Manager.

This is an exciting opportunity to join the business as you will support the firm's growth and help establish a best-in-class customer outcomes team. You will support the business in fulfilling its duties related to Consumer Duty on a daily basis.

Key responsibilities include:

• Preparing papers for Board and Committees
• Ensuring compliance with Consumer Duty outcomes: products and services pricing and value, consumer understanding, FCA cross-cutting rules, and consumer support
• Liaising with stakeholders to gather necessary information
• Developing positive relationships with outsourced partners
• Working with the business to define approaches to vulnerable customers
• Addressing product governance matters

Candidates should have experience working in an insurance business and a working knowledge of Consumer Duty.