Consumer Duty Manager

JR United Kingdom; Chelmsford; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A rapidly growing insurance business in Essex is seeking a Consumer Duty Manager for personal lines products. This newly-created hybrid role involves ensuring compliance with Consumer Duty outcomes, producing monitoring reports, and fostering a customer-centric culture. Ideal candidates will have significant experience in regulated environments and familiarity with Consumer Duty requirements.

Qualifications

• At least 8-10 years of experience in regulated entities.
• Familiarity with Consumer Duty requirements and FCA/PRA.
• Strong understanding of risks in delegated environments.

Responsibilities

• Ensure compliance with Consumer Duty outcomes.
• Produce monthly CD monitoring reports.
• Develop relationships with outsourcing partners.

Skills

Compliance Management

Customer Engagement

Data Analysis

Risk Management

Job description

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A rapidly growing insurance business, based in Essex, is seeking a Consumer Duty Manager to work on personal lines products.

This is a newly-created role, one that has been created due to investment and an increase in the number of products now being offered by the firm.

This is a hybrid role (1 day a week in the office), paying up to £60,000.

On a day-to-day basis, you will:

• Ensure compliance with the four Consumer Duty outcomes; products and services, price and value, consumer understanding, and consumer support and FCA cross cutting rules
• Produce monthly CD monitoring:
• Liaise with business functions to gather the required data
• Ensure all metrics and thresholds are relevant and appropriate
• Develop positive relationships with outsource partners, working with them to ensure a good customer outcome
• Developing appropriate Board level customer reporting which ensures that Board focusses on consumer outcomes
• Working to define the firm approach to vulnerable customers, collecting evidence of how they ensure good outcomes and being able to demonstrate this
• Foster a customer centric culture in the business, facilitate training where necessary so that colleagues understand their part to play
• Attend and contribute to customer committees

Experience required:

Preferably at least 8-10 years experience of working in a regulated entity in customer roles and familiarity with the Consumer Duty requirements, experience of prior engagement with FCA and PRA would be beneficial, with excellent understanding of risks faced within a delegated environment.