Consumer Duty Document Reviewer - 12 month FTC

TN United Kingdom; Leeds; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking passionate Underwriting Document Reviewers to enhance customer understanding through improved documentation. This role involves reviewing existing product documentation, ensuring compliance with regulatory standards, and fostering strong relationships with stakeholders. Join a dynamic team dedicated to delivering excellent customer outcomes while enjoying a flexible work environment that balances home and office. If you're enthusiastic about making a difference and driving positive change, this is the opportunity for you!

Qualifications

• Strong understanding of regulatory requirements and documentation standards.
• Ability to work autonomously and meet project deadlines.

Responsibilities

• Review and improve product-related documentation for clarity.
• Ensure compliance with internal and external regulatory standards.
• Build strong relationships to support strategy execution.

Skills

Documentation Review

Regulatory Compliance

Stakeholder Management

Customer Service

Project Management

Education

Bachelor's Degree in Business or Related Field

Job description

Join AXA Commercial and be part of an award-winning team! As the 2024 Insurance Award’s Commercial Lines Insurer of the Year, we're proud to be industry recognized for our ongoing commitment to supporting our broker partners and customers. We have an exciting opportunity for 5 Underwriting Document Reviewers to join us on a 12-month FTC working on our Consumer Duty Communications Project Team.

Working as part of the Schemes & Delegated Authority (SDA) team, you’ll help deliver the SDA Consumer Duty implementation strategy by taking personal accountability for reviewing and implementing improved Delegated Authority Documentation to enhance customer understanding and mitigate harm. Your focus will be on delivering excellent customer outcomes through documentation review and implementation that reflect regulatory and customer needs, while maintaining strong partner relationships with DAs.

At AXA, we promote a flexible working environment, empowering our employees to balance their time between home and office, depending on what works best for them, their team, and our customers. You’ll be expected to work at least 40% of your week away from home, visiting offices, clients, or attending industry events.

What you’ll be doing:

1. Review existing standard and bespoke product-related documentation to improve clarity and customer understanding.
2. Ensure documents meet internal, external, and regulatory requirements, aligned with AXA Commercial standards.
3. Apply a deep understanding of requirements into practical documentation updates.
4. Work autonomously to meet project milestones promptly.
5. Model integrity, resilience, collaboration, and enthusiasm.
6. Promote a positive culture and exemplify best practices in all aspects of the role.
7. Build strong external and internal relationships at all levels to support SDA strategy execution.
8. Provide first-class service to stakeholders.
9. Lead continuous improvement initiatives and drive change to resolution.

Due to high application volume, we may close this advert early. If you’re interested, please apply promptly.

We encourage candidates who are excited about this role but may not meet every requirement to still apply, as we value enthusiasm and potential.