Consumer Claims Paralegal – European Markets (Spanish or Nordic Speaking)

easyJet Airline Company PLC; Luton; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a Consumer Claims Paralegal to support the management of legal challenges stemming from operational disruptions. This role involves processing claims, managing litigated cases, and collaborating with internal teams to ensure compliance with legal standards. The ideal candidate will have a strong legal background, fluency in English and another European language, and excellent relationship-building skills. Join a dynamic team dedicated to making low-cost travel easy and ensuring customer satisfaction while navigating complex legal frameworks. This is a fantastic opportunity to grow your legal career in a supportive environment.

Qualifications

• Experience in civil litigation and managing legal claims.
• Fluency in English and another European language is essential.

Responsibilities

• Process and manage legal claims related to flight delays and cancellations.
• Liaise with legal representatives and maintain accurate databases.

Skills

Legal background

Fluency in English

Spanish/Portuguese or Nordic languages

Relationship building

Data handling

Microsoft Office (Excel & PowerPoint)

Education

Paralegal experience

Tools

Microsoft Office

Job description

Job Description - Consumer Claims Paralegal – European Markets (Spanish or Nordic Speaking) (15772)

JOB PURPOSE
Responsible for supporting the defence, management, coordination and processing of consumer legal challenges against easyJet as a result of operational disruption. The paralegal will ensure that consumer claims for delays/cancellations are immediately assessed to determine those cases which should or should not be legally challenged. The paralegal will be responsible for ensuring easyJet databases, systems and reports are accurately updated and key data disseminated across the business.

JOB ACCOUNTABILITIES

1. Process legal claims received by easyJet from legal representatives or customers claiming compensation and requesting refunds for delays and cancellations, based upon easyJet’s Terms and Conditions, EU 261 legislation and the Montreal Convention.
2. Manage a caseload of litigated claims from initial inception to settlement/final hearing, including compliance with court timescales, liaisons with third party legal representatives, drafting defences, witness statements and trial preparation.
3. Access and interrogate aviation operational systems to find and provide information which might be required to support the defence of court cases and or support out of court settlements.
4. Liaise with easyJet’s internal and external legal representatives across different jurisdictions to ensure co-ordination of cases and settlements/judgments.
5. Collaborate with easyJet’s operations team to secure and preserve evidence of on-the-day disruption management decisions and provide guidance on strategies to mitigate compensable disruption events.
6. Support the Disputes Team and advise customer service on EU 261 legislation and other consumer law enquiries from national regulatory and enforcement bodies.
7. Maintain databases and systems to ensure consistency and accuracy of information relating to disruptions of flights.
8. Ensure the timely payment of claims and accurate recording of payment data.
9. Maintain the precedent and evidence database for the Disputes Team.
10. Attend business disruption team meetings to provide advice in times of mass disruption and predicted disruption events.

KEY SKILLS REQUIRED

1. A legal background or a career paralegal with experience in Nordic or Iberian jurisdictions, who wishes to pursue a career in law and with an interest in civil litigation.
2. Fluency in English plus Spanish/Portuguese or Nordic languages. Additional European languages highly regarded.
3. Strong relationship building skills with the ability to influence and negotiate.
4. Ability to efficiently deal with large volumes of work.
5. Numerate/comfortable working with data.
6. Experience in the use of Microsoft Office, including Excel & PowerPoint.

Location & Hours of Works
This full-time role will be based in Luton and will be 40 hours per week. Hybrid working with 3 days in the office.

About easyJet
At easyJet our aim is to make low-cost travel easy – connecting people to what they value using Europe’s best airline network, great value fares, and friendly service.

It takes a real team effort to carry over 90 million passengers a year across 35 countries. Whether you’re working as part of our front-line operations or in our corporate functions, you’ll find people that are positive, inclusive, ready to take on a challenge, and that have your back. We call that our ‘Orange Spirit’, and we hope you’ll share that too.

Apply
Complete your application on our careers site.

We encourage individuality, empower our people to seize the initiative, and never stop learning. We see people first and foremost for their performance and potential and we are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates.