Consumer Claims Paralegal

easyJet; Luton; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Consumer Claims Paralegal in a dynamic role that offers a unique opportunity to support legal operations in the aviation industry. You will play a crucial role in managing consumer claims related to operational disruptions, ensuring timely resolutions, and collaborating with legal representatives. This position not only allows you to leverage your legal expertise but also to develop strong relationships and influence outcomes in a fast-paced environment. With a hybrid working model, you can enjoy flexibility while contributing to a team that values performance and potential.

Benefits

Up to 20% bonus

25 days holiday

BAYE, SAYE & Performance share schemes

5% pension

Life Assurance

Flexible benefits package

Excellent staff travel benefits

Qualifications

• Legal background with LPC or CILEx courses.
• Highly organized and self-motivated with strong relationship skills.

Responsibilities

• Manage and process consumer legal challenges due to operational disruptions.
• Evaluate claims, update databases, and manage litigated claims.

Skills

Legal Background

Civil Litigation

Relationship Building

Negotiation Skills

Numeracy Skills

Data Handling

Education

LPC Completed or CILEx Courses

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Consumer Claims Paralegal - 12 months Fixed Term Contract

Location – Luton

Team

The purpose of a consumer paralegal at easyJet is to provide legal support to the management and coordination of consumer legal challenges that arise as a result of operational disruption.

As a paralegal in this role, you will be responsible for providing legal support to the management and coordination of consumer legal challenges from customers in the UK. Your primary focus will be on handling claims related to operational disruption, specifically delays and cancellations.

What you'll be doing

The paralegal in this role supports easyJet by managing and processing legal challenges from consumers due to operational disruptions. Their responsibilities include evaluating consumer claims for delays and cancellations to determine legal action, updating easyJet's databases and disseminating key data, and managing litigated claims from start to settlement. They collaborate with internal and external legal representatives, access aviation systems for relevant information, and advise on EU 261 legislation and consumer law inquiries. Additionally, they ensure timely claim payments, maintain databases, and attend business disruption team meetings to provide advice during mass and predicted disruption events.

What you'll bring to the team

The ideal candidate for this position should have a legal background, either having completed the LPC or currently undertaking CILEx courses or be a career paralegal interested in civil litigation. They must be highly organised and self-motivated, capable of efficiently handling large workloads. Strong relationship building skills and the ability to influence and negotiate effectively are crucial. Numeracy and comfort working with data are also important, along with proficiency in Microsoft Office, particularly Excel and PowerPoint. Fluency in additional European languages would be highly regarded.

What we offer in return

Competitive base salary

• Up to 20% bonus
• 25 days holiday
• BAYE, SAYE & Performance share schemes
• 5% pension
• Life Assurance
• Flexible benefits package
• Excellent staff travel benefits

Location & Hours of Works

This role will be hybrid working of which 3 days will be based in Luton.

About easyJet

At easyJet our aim is to make low-cost travel easy – connecting people to what they value using Europe’s best airline network, great value fares, and friendly service.

It takes a real team effort to carry over 90 million passengers a year across 35 countries. Whether you’re working as part of our front-line operations or in our corporate functions, you’ll find people that are positive, inclusive, ready to take on a challenge, and that have your back. We call that our ‘Orange Spirit’, and we hope you’ll share that too.

Apply

Complete your application on our careers site.

We encourage individuality, empower our people to seize the initiative, and never stop learning. We see people first and foremost for their performance and potential and we are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates.

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