Consumer Care and Engagement Coordinator - English and Norwegian

Konecta Digital and SL&E Team for Coca-Cola; City Of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A consumer support team is looking for a full-time community manager in London to provide exceptional customer service for Coca-Cola. This hybrid position requires fluency in both English and Norwegian, along with customer support experience. You will act as the brand ambassador, addressing consumer questions via various platforms, while working closely with the Coca-Cola team. Join us to advance your career in a supportive and collaborative environment.

Qualifications

• You must have initial customer support experience.
• A degree in Business, Communications, or a related field is required.
• Fluency in Norwegian and English is essential.
• Experience with customer support tools is valued.

Responsibilities

• Act as the brand ambassador for Coca-Cola.
• Provide exceptional customer support through various channels.
• Collaborate with the customer support team to resolve issues.
• Document and present customer support strategies.

Skills

Fluent English

Fluent Norwegian

Customer support experience

Social Media Community Management

Effective communication

Detail-oriented

Education

Degree in Business or Communications

Tools

Sprinklr

Job description

Overview

Location: London, Canary Wharf

Languages: English (fluent) and Norwegian (Fluent)

Contract: Permanent, 37.5h per week, full time, Hybrid

Focusing on Nordics markets and GB. Join the dynamic field of Community Management and customer support with an opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. You will work remotely with our European wide team and provide top-tier support to our client Coca-Cola.

This is a Full-time Hybrid position, and you must have some initial Customer Support experience and/or Community Management and speak fluently English and Norwegian.

This role is Hybrid, with 2/3 days in the office (Near South Quay/ Canary Wharf).

If you’re passionate about customer service and have strong communication skills, this full-time position is perfect for you. Under the guidance of experienced professionals, you’ll work on diverse customer support projects, exploring concepts like client interaction, issue resolution, service improvement, and customer satisfaction.

Gain hands-on experience in delivering exceptional customer service, and interact with consumers via LifeChat, email and Social Media messages, thanks to our platform Sprinklr.

Our team collaborates very closely with Coca-Cola’s teams, and most of the work is to answer customer questions and requests online. This team works agile with one of the best work culture and environment offered to young professionals with lots of support, exciting projects and flexibility.

IdealCandidates:

• Professionals with a degree in Business, Communications, or a related field.

• A first experience as a customer support specialist or in Social Media Community Management with a strong interest in client relations and service excellence.

• Effective communicators adept at understanding and resolving customer issues.

• Team players who thrive in collaborative environments.

• Detail-oriented individuals excelling in fast-paced, service-driven settings.

• Enthusiastic learners committed to advancing their customer support skills.

• Proficiency in customer support tools and software such as Sprinklr is highly valued.

• A fluent level of Norwegian and English is essential.

Your Role:

• You are a brand ambassador for The Coca-Cola Company (TCCC), the face of Coca-Cola, acting as the voice of the company externally and the voice of our consumers and stakeholders internally across Phone, social media, Livechat and email. This is NOT a sales job; you will answer consumer questions and requests regarding a variety of topics.

• Provide exceptional customer support to clients through various channels (mainly email on online messages).

• Collaborate with the customer support team to resolve issues and improve service.

• Assist in identifying and implementing service improvement initiatives, we love people with ideas!

• Foster a collaborative team environment focused on excellence in customer interactions.

• Support in documenting and presenting customer support strategies and outcomes.

Konecta Customer Support Team is dedicated to exclusively supporting the consumer experience strategy of its client Coca-Cola. You will be employed by Konecta, who will be responsible for all aspects related to the employment contract and relationship. You will be part of an amazing team tasked with driving the consumer experience strategy and transformation for Coca-Cola, covering aspects such as digital marketing & operations, digital commerce, social listening, publishing, data & programmatic, digital experiences and innovation.

We are an equal employer and welcome applications from all backgrounds.

Join us and start your journey with us today!