Consumer Care Advisor- 3 month FTC

Puig SL; Greater London; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Competitive compensation & benefits

Job summary

Puig SL is seeking a Customer Operations Executive to join our central Back Office team supporting B2C orders in the UK. You will handle escalations, modify orders, place replacement orders, coordinate with Logistics, manage returns and refunds, and ensure orders are processed within SLA to support a smooth order-to-cash flow.

The role requires prior customer-facing experience, good Excel skills, and ideally SAP familiarity.

Qualifications

• Previous experience in a customer facing role.
• Working knowledge of SAP software is desirable.
• Proficient in Microsoft Excel.

Responsibilities

• Manage escalations from external consumer care team.
• Maintain and modify the B2C orders.
• Place B2C replacement orders.
• Coordinate with Logistics to resolve delivery issues.
• Returns management and processing refunds.
• Handle customer chargebacks and UK internal orders.

Skills

Customer facing

SAP

Excel

Tools

SAP

Job description

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Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Founded more than 100 years ago, Puig is a family-owned company with a long-term commitment to our brands and stakeholders.

The Opportunity

The Customer Operations Executive is part of a central team responsible for all the Back Office administration tasks behind B2C orders. With customers at the forefront of all our decision making, these tasks will be executed within a defined SLA, ensuring our order to cash offering is smooth and efficient and that all internal targets are met.

What you'll get to do

• Manage escalations from external consumer care team
• Maintain and modify the B2C orders
• Place B2C replacement orders
• Liaise and provide information to Logistic teams to resolve any delivery issues
• Returns management
• Process commercial refunds
• Manage customer chargebacks
• Manage UK Internal Orders

We'd love to meet you if you have

• Previous experience in a customer facing role
• Ideally SAP software experience
• Working knowledge of Microsoft Excel
• Strong organisational skills and attention to detail
• Solid analytical and numerical skills
• Ability to work well on own initiative as well as part of a team

A few things you'll love about us

• An entrepreneurial, creative and welcoming work culture
• A range of learning and development opportunities
• An international company with plenty of opportunities to grow
• A competitive compensation & benefits package

Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.