Consultative Seller - ServiceNow UKI

Job Description:

Due to Security clearance requirements candidates must be UK national/British passport holder/Single nationality/resided in the UK for 10 years.

DXC ServiceNow Practice build, sell, deliver, and maintain solutions based on the full suite of ServiceNow products. DXC is a multi-award-winning organization with over 17 years’ experience who has delivered over 7000 ServiceNow engagements. As a strategic Elite partner of ServiceNow, with over 1600 certified ServiceNow professionals, DXC is trusted by our clients to simplify complex client business landscapes to increase productivity and drive engagement with digital workflows. Providing extensive IP and best expertise to partner with our customers to build solutions for their exact needs.

To support on-going growth in the ServiceNow market DXC are seeking to expand our team in UK&I. We are looking for a ServiceNow Advisory Architect who will principally be responsible for leading scoping, design, development, and implementation activities across client projects to deliver world class solutions.

The role:

As a ServiceNow Advisory Architect, you will have deep and broad experience across the ServiceNow portfolio. A strong understanding of, and certification in, ServiceNow core functional areas such as Service Operations or Customer Service would be advantageous, wide platform experience highly desirable.

You will engage across opportunities in new and existing clients as a consultative seller to analyse requirements, current state, and define the correct technical implementation solutions by using industry best practices. You will work closely with engagement leads, project managers, business analysts, developers, and testers to guide the design from sale through to implementation and beyond, whilst ensuring risk and quality standards are adhered to.

What does the job involve?

• Client and new logo engagement with a view to growth and customer success management
• Maintain comprehensive understanding of the business, services, sector, client and technologies supported
• Delivery of outstanding interactions across all media and face to face
• Lead the technical delivery of projects based on the ServiceNow platform
• Review and define business solutions aligned to client operation
• Define technical solutions (at an architectural and design level of detail)
• Provide opportunity, business, and technical leadership and mentoring
• Co-ownership of client relationship during Pre-Sales engagement
• Deliver compelling solution demonstrations across the ServiceNow platform
• Design and deliver technical integrations between ServiceNow, client IT and business services.
• Assist development teams in resolving complex technical issues through all stages of the project lifecycle.
• Continuous growth of knowledge around the ServiceNow platform through certifications, internal/external webinars, case studies, training, community and other resources.
• Ability to establish deep and lasting relationships with clients and team members to enhance the reputation of DXC as an advisor of choice.
• Build constructive, working relationships with DXC’s global network of ServiceNow resources.
• Contribute to the development of DXC’s ServiceNow based product roadmap.
• Ensure the project delivery team complies with DXC solution architecture standards and frameworks.
• Operate as a member of the wider DXC community, sharing knowledge across functions and building your personal network within the company.

What do I need to succeed?

• Proven experience in consulting / professional services and technical delivery
• A proven track record of delivering complex technology projects on the ServiceNow platform on time and on budget as a Solution Architect.
• Ability to establish deep and lasting relationships with clients and team members to enhance the reputation of DXC as an advisor of choice.
• Certified ServiceNow System Administrator
• Certified Implementation Specialist in at least 1 product suite
• Certified in ITIL Foundation (v3 or v4)
• Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages
• Deep understanding of the key technologies relevant to the ServiceNow integration solutions including Integration Hub, SSO, Web Services, LDAP, JDBC, etc.
• Experience with delivering solutions in complex client environments.
• Understanding of common business analysis techniques and approaches
• Experience of agile and traditional software and project methodologies
• Able to communicate with impact, in a way that is open, honest, consistent and clear to influence and align stakeholders around a proposed approach.
• Strong negotiator, influencer and team player, used to managing multiple stakeholders in demanding time-critical situations.
• Strong drive and resilience to overcome challenges or setbacks to achieve your team/project/client goals.
• Passionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opportunities.
• Proficiency in programming languages, operating systems, and relevant software.
• Extensive experience in business solutions, with a focus on CSDM/CMDB roles.
• In-depth knowledge of the business environment, industry trends, and competitor products and services.
• Strong communication skills to effectively interact with customers, support personnel, and management
• Proven leadership skills to guide and mentor teams effectively.
• Strong creative thinking, problem-solving, planning, time-management, and organizational skills
• Ability to create and maintain formal and informal networks.
• Willingness to travel as required

Subject to the successful candidate’s broader skills and experience, it may also be a requirement to be involved in the following:

• Support delivery of technical solutions

• Lead on the technical aspects of projects based on the ServiceNow platform
• Assist development teams in resolving complex technical issues through all stages of the project lifecycle
• Lead Sales Account or Service Management of aligned Marquee Account

You will need to have the ability to work from home and to travel to client locations for meetings and workshops or work on client sites for periods where required.

What’s in it for me?

You will be joining one of the leading ServiceNow partners who strive to maintain the highest levels of attainment in ServiceNow. As such you will receive regular training and development opportunities and ability to achieve certifications to aid your personal development.

You will be joining a supportive and friendly team of consultants who share ideas, knowledge, and creativity to ensure everyone succeeds in the provision of high quality, leading edge ServiceNow solutions.

We provide a comprehensive Flex benefits scheme including Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you.

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